What are the responsibilities and job description for the Tier 3 Computer Team Technician position at VIP Technology Solutions Group?
Job Description
Job Description
Why work here?
VIP Technology Solutions Group is an Oklahoma-owned and operated company. We’re Veteran-friendly and proud to be American. We’re not a big corporation with nameless, faceless board members, we’re real people who care about providing jobs for hardworking individuals that want to provide for themselves and their families. At VIP, you’re not another cog in a machine, you’re a part of a team with a goal of providing essential technology services and solutions to businesses across our state and our country.
We’re looking for a Tier 3 Computer Team Technician to provide support for our clients. Candidates should have a mix of technical and customer service skills, be passionate about technology and helping people.
Basic Function / Responsibilities :
- Provides excellent customer service at all times
- Must possess the ability to diagnose and resolve a wide range of complex technical problems in a wide range of business environments through proper troubleshooting and research, with minimal or no assistance
- Desktop computer migration.
- Administration of Microsoft 365 (Security, Exchange, SharePoint, Identity)
- Troubleshooting and resolving advanced desktop computer issues
- Troubleshooting and resolving intermediate network issues
- Troubleshooting and resolving intermediate server issues
- Follow up on outstanding requests and ensure timely resolution
- Support clients via phone, remote and on-site visits
- Manage and monitor client assets to ensure accurate records
- Other duties may be added and / or assigned as needed
- Works with third party software support to resolve third party software issues
- Works with clients to evaluate and solve technical problems
- Evaluates existing systems and / or user needs to analyze, design, recommend, and implement system changes
- Recommends upgrades, patches, and new applications and equipment
- Maintains a log of completed work using ConnectWise ticketing system
Required Experience :
Preferred Experience :
Physical Requirements :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Compensation :
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Company Description
VIP Technology Solutions Group is a turnkey communications technology provider for businesses. Our teams of experts specialize in Structured Cabling installation and repair, Workstation and Server services, Telephony, Internet and Voice-over IP, Surveillance Cameras and equipment, Managed IT Services, and more to keep your business, school, local government, or medical facility on the cutting edge of technology.
VIP was founded on the moral guiding principles of the Christian faith. We strive to be honest and fair with every customer, and we place high value on employees who will treat our customers, and each other, with respect. We work hard, in accordance with Ephesians 2 : 10 “For we are God’s handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do.” VIP is humbled to play a role in helping businesses connect, and thereby provide essential services to their communities.
Company Description
VIP Technology Solutions Group is a turnkey communications technology provider for businesses. Our teams of experts specialize in Structured Cabling installation and repair, Workstation and Server services, Telephony, Internet and Voice-over IP, Surveillance Cameras and equipment, Managed IT Services, and more to keep your business, school, local government, or medical facility on the cutting edge of technology. VIP was founded on the moral guiding principles of the Christian faith. We strive to be honest and fair with every customer, and we place high value on employees who will treat our customers, and each other, with respect. We work hard, in accordance with Ephesians 2 : 10 “For we are God’s handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do.” VIP is humbled to play a role in helping businesses connect, and thereby provide essential services to their communities.
Salary : $50,000 - $65,000