What are the responsibilities and job description for the Software Support Specialist - Evening Shift position at VIP (Vermont Information Processing)?
Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success has been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.
VIP is looking for a Software Support Specialist for mid-shift coverage to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus. This position would have the option to work from home primarily once trained.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
Primary Responsibilities:
- Work directly with customers by email or phone
- Respond promptly to customer inquiries in a professional manner
- Obtain and evaluate all relevant information to handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Serve as liaison between the customer and various internal departments
- Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
- Follow up on customer communications and interactions
Requirements:
- Excellent communication skills - verbal & written
- Strong ability to analyze and solve problems
- Attention to detail and accuracy
- Detail oriented and ability to maintain data confidentiality
- Reliable & dependable
- Ability to multitask under pressure
- College degree and at least one year of customer service experience preferred
- Must be able to work the evening shift. Preferably 3:00PM - 11:00AM.
- Would require 2 months of on-site day training (8:00AM-5:00PM) before transitioning to the evening shift.
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k and Profit Sharing
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
VIP offers the unique opportunity to become a valued member of an industry-leading organization. We provide a great work environment and benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement plan that support a stable future. Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that you can look forward to being a part of every day.
