Order Management Customer Service Representative

Experiencing together a unique human adventure

Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.

Order Management / Customer Service Representative

Individual will be responsible for the complete order process, coordination with other departments in handling purchase orders and providing excellent service to customers.

Responsibilities

Area of accountability no. 1 : Main activities :

• Receive and enter email and requests for purchase orders, order changes, adjustments, and cancellations as well as backorder releases and free goods for distributors, clinics and sales representatives.
• Expected results : All orders, changes, adjustments and cancellations are handled timely.

Area of accountability no. 2 : Main activities :

Area of accountability no. 3 : Main activities :

Area of accountability no. 4 : Main activities :

Area of accountability no. 5 : Main activities :

Requirements

Excellent communication and interpersonal skills and the ability to establish comfortable, two-way communications.

Demonstrate the ability to coordinate a high level of activity under a variety of conditions and constraints with a high degree of accuracy

Ability to perform duties where judgment is required when communicating with customers, sales representatives and co-workers.

Above average Microsoft Office Excel and or Google Suite skills. Familiar working with spreadsheets and

basic math skills.

Skills

Demonstrates Customer Focus - Identifies and anticipates the needs and expectations of customers in order to respond to them better

Communicates Effectively - Communicates clearly, concisely and enthusiastically

Analyze Problems and Situations - Calls on own experience and common sense to quickly identify the causes of problems and assess their implications and correlations to determine a solution

Demonstrates Ability to Learn and Develop - Seeks new challenges in order to learn and develop

Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.

Joining Virbac means joining dynamic teams ambitious for success.

Add Your Talent to Ours!