What are the responsibilities and job description for the Catering and Conference Services Manager position at Virgin Hotels Dallas?

Job Description

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you choose to accept it…

Unique hybrid, just like celebrities before you…

The Catering and Conferences Services Manager knows having many talents within the same industry leave naysayers envious. Part salesperson, part events manager, they put the M in multi-tasking.

Using their experience, the Catering Manager will sell and coordinate events in the hotel’s restaurants and dedicated event space to meet revenue goals. They are the leader of the pack with client relationships and community involvement and an exceptional collaborator within all hotel departments.

The Catering and Conference Services Manager collaborates on service standards, food and beverage minimums and forecasting

The Nitty-Gritty :

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests :

Through the usual functions (planning, site inspections, selling, up selling and detailing) the Catering and Conference Services Manager is responsible for booking events and meeting revenue goals. They set a high bar for the team by booking the highest quality business and motivate all to do the same.
The Catering and Conference Services Manager is cool under pressure and specializes in problem solving (especially when it comes to client relations and event management). As a titan of the industry, they are involved in networking organizations and a proud representative of Virgin Hotels. Through untouched relationships they know what is happening with supply, demand and market fluctuations.
Participates in daily business review meetings as well as sales & catering meetings. Extensive knowledge of food and beverage, proper preparation and presentation of food and service standards are a must.
Organizing and leading pre & post-convention meetings with the hotel team (and sometimes the clients too) the Catering and Conferences Services Manager will anticipate client needs and special requests.
Along with the Event Operations Manager they are the first line of communication and can’t fanny around when they see potential problems, compliments or complaints. Our guest’s satisfaction is on top.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.

Ability to break down barriers and resolving potential conflicts swiftly and effortlessly

Strong communication and presentation skills to all levels of management

Creativity and innovation are essential

Ability to think outside the box and approach all issues with a completely fresh approach

Ability to anticipate needs and over deliver wherever possible

Candidates must think on their feet and use their initiative to solve problems and deliver solutions

Excellent customer relations, communication, presentation and organization skills of utmost importance

Comply with all safety and health department procedures, as well as, all state and federal liquor laws

Able to change direction and work on multiple project aspects at once

Enthusiastic, passionate, able to enthuse and motivate others

Leadership ability and behavior consistent with Virgin Hotels Core Values : Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have :

Current, legal and unrestricted ability to work in the United States

Candidates must have previous hospitality experience. Hospitality could encompass; hotels, bars, restaurants, nightclubs, and other event spaces

Minimum 3-5 years of previous catering sales experience

Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates / management, in person, in writing and on the telephone

Proficient in Delphi, MS Outook, Word, Excel and PowerPoint

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Catering and Conference Services Manager

What are the responsibilities and job description for the Catering and Conference Services Manager position at Virgin Hotels Dallas?

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