Catering Sales Manager

Job Description

Job Description

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you choose to accept it…

Unique hybrid, just like celebrities before you…

The Senior Catering Manager knows having many talents within the same industry leave naysayers envious. Part sales person, part events manager, they put the M in multi-tasking.

Using their experience, the Senior Catering Manager will sell and coordinate events in the hotel’s restaurants and dedicated event space to meet revenue goals. They are the leader of the pack with client relationships and community involvement and an exceptional collaborator within all hotel departments.

The Senior Catering Manager collaborates on service standards, food and beverage minimums and forecasting along with the Event Operations Manager and both are the partner in crime to the Director of Sales.

The Nitty-Gritty :

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests :

• Through the usual functions (planning, site inspections, selling, up-selling and detailing) the Catering Manager is responsible for booking events and meeting revenue goals. They set a high bar for the team by booking the highest quality business and motivate all to do the same.
• The Catering Manager is cool under pressure and specializes in problem solving (especially when it comes to client relations and event management). As a titan of the industry they are involved in networking organizations and a proud representative of Virgin Hotels. Through untouched relationships they know what is happening with supply, demand and market fluctuations.
• ilitation in daily business review meetings as well as sales & catering meetings. Extensive knowledge of food and beverage, proper preparation and presentation of food and service standards are a must.
• Organizing and leading pre & post-convention meetings with the hotel team (and sometimes the clients too) the Catering Manager will anticipate client needs and special requests.
• Along with the Event Operations Manager they are the first line of communication and can’t fanny around when they see potential problems, compliments or complaints. Our guest’s satisfaction is on top.
• We live to learn. The Catering Manager is open to developing their professional skills through Virgin Hotels organized training programs.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

Background must-have :

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