What are the responsibilities and job description for the Guest Service Ambassador - Bell/Valet position at Virgin Hotels?
YOUR MISSION (The Job Description) :
The Guest Service Ambassador will play an important role as the first face the customers see! They need to be welcoming and able to help them get checked in with the Front Desk team. The Guest Service Ambassador will be responsible for taking care of the customers' vehicles and luggage, Ensuring that their luggage is delivered to the appropriate room without any issues.
THE NITTY-GRITTY (The Essential Job Duties) :
This role will work closely with Valet Supervisor to :
Greets arriving and departing guests
Parks guest vehicles in specified areas in an efficient and safe manner
Retrieves customer vehicles from specified areas in an efficient and safe manner
Performs drive and park assignments as per department policies and procedures
WHAT IT TAKES (The Qualities We Look For)
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent customer relations, communication, presentation, and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to influence and inspire others
MUST HAVE'S
Immediately advise your supervisor of any moving violations in reference to your driver's license. For continued employment you must maintain 0 points on your DMV report.
Must have a valid California or Nevada driver's license.
Communicate effectively with customers as well as all levels of employees.
Drive cars of all types
WOULD BE NICE TO HAVE'S
The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience
Must possess a valid Nevada driver's license and a Department of Motor Vehicles report with no careless motor vehicle accidents and no moving violations within the last three years
THE WORKING CONDITIONS
Run across flat land as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for customers' vehicles.
This position is subject to varying levels of crowds, smoke and sound, the severity of which depends upon customer volume.
This position is required to work outside and is subject to all types of weather conditions. Proper clothing is provided.
VALUABLE TRAITS
50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates.
Adaptive, Flexible!
Embody "great attitude."
Unwavering integrity and endless work ethic.
Appreciate constructive feedback, as well as graciously providing the same.
Tenacious and self-motivated
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer
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