YOUR MISSION (The Job Description) :
The Kassi Beach Club Server will play an important role in delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate, and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
THE NITTY-GRITTY (The Essential Job Duties) :
This role will work closely with Kassi Beach Club Manager and Supervisor to :
- Learn and retain food & beverage and menu knowledge
- Take and deliver food and beverage orders
- Use excellent communication skills with guests, staff including verbal, written and body language
- Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery / glassware, folding napkins, cleaning menus, sanitizing tables, etc.
- Clear tables, carry plates to dishwashing area
- Execute fabulous guest service
- Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
- Enthusiastically describe details of food dishes and beverages at time of delivery to guests
- Be a team player!
- Responsibilityweekly requirement to post / share digital marketing on social media accounts as provided by Kassi Marketing
- Other duties as assigned
WHAT IT TAKES (The Qualities We Look For)
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departmentsAbility to break down barriers and resolve potential conflicts swiftly and effortlesslyStrong communication and presentation skills to all levels of managementCreativity and innovation are essential!Ability to think outside the box and approach all issues with a completely fresh approachAbility to anticipate needs and over-deliver wherever possibleCandidates must think on their feet and use their initiative to solve problems and deliver solutionsAble to change direction and work on multiple project aspects at onceEnthusiastic, passionate, able to inspire and motivate othersLeadership ability and behavior consistent with Virgin Hotels Core Values : Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer serviceMUST HAVE'S
Ability to work a flexible scheduleCurrent, legal, and unrestricted ability to work in The United StatesHigh school or equivalent education required.Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 monthsPreferred : 1-2 years' experience in a full-service restaurant or loungeFamiliarity with superior customer service skills requiredWOULD BE NICE TO HAVE'S
Comply with all safety and health department procedures, as well as all state and federal lawsMaintain a neat, clean, and well-groomed appearance per hotel standardsAdhere to hotel policies including but not limited to attendance, safety, behaviorTHE WORKING CONDITIONS
Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 poundsStand for periods of 8-10 hoursCommunicate clearly in verbal and written EnglishBend, squat and stretch in areas of limited space to perform cleaning, organization, and other dutiesWork in an environment that is subject to varying levels of cold, heat, sunlight, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position typically works outside and is subject to all weather. Proper clothing is providedVirgin Hotels Las Vegas is a pet friendly property. You may come in to contact with pet hair and danderVALUABLE TRAITS
Proactive50% logical / 50% creativeEnjoy working with a team and alone as the situation dictates.Adaptive, Flexible!Embody "great attitude."Results orientedUnwavering integrity and endless work ethic.Tenacious and self-motivatedThis is not an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Kassi Beach Club reserves the right to make changes to the above job description whenever necessary.
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer
