What are the responsibilities and job description for the Support Specialist I, Information Technology position at Virgin Hotels?
YOUR MISSION (The Job Description)
The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; adhere to user security policies for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology.
Requirements:
THE NITTY-GRITTY (The Essential Job Duties)
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
Record all Help Desk interactions according to IT procedures
Resolve basic to intermediate technology problems
Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
Perform preventative maintenance procedures on all technological equipment on a scheduled basis
Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
Basic i5 operations including error monitoring, user security, and printing
Inventory equipment, software, and other VHLV technology
Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
Remain cognizant of changes in technology
Any other functions deemed necessary
Must be physically present at work, in assigned workstation, to perform all functions required of the position
Other duties as assigned
MUST HAVE'S
Current, legal, and unrestricted ability to work in The United States
Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred
Knowledge of Help Desk and IT operations
Familiarity with various PC, POS, and printer hardware and software platforms
Familiarity with i5 software
Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position
Comp TIA A+ Certification, preferred but not required
THE WORKING CONDITIONS
Must have ability to:
Work in an environment that is subject to varying levels of sound, temperature, smoke, and vibration
Work with hazards such as cleaning chemicals, ink, or other chemicals and paper dust
Assimilate information and clearly communicate with users, management staff or vendors in English
Observe and direct actions of trainees and maintain required logs
Review and comprehend all necessary documentation
Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling, and reaching. These actions are required to install and replace terminals, printers and associated equipment
Use a computer keyboard
Diagnose potential problems with and replace peripheral devices without supervision
VALUABLE TRAITS
50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*