Operations Centre Representative

Function: Operations Closing Date: 29/03/2023 Shift work Required As an Operations Centre Representative, you'll be working as part of a high performing, agile, flexible team, to deliver a high-quality service supporting the key functions within field engineering & operations. Supporting the business area with financial tracking, financial governance, operational support, and process improvement. As part of an office-based team working closely with other Field Engineering & Operations support teams, our partners and field teams to provide cost effective and efficient processes. Working to prioritize activity to meet health and safety requirements, budgets, and support Growth plans across VM. Who we are At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. The must haves In order to be considered, you must have the following experience; Ability to work remotely with key stakeholders at all levels PC literate and be competent in the use of databases, Office applications and e-mail systems. Attention to detail is essential Experience of working with outsourced partners and contractors Knowledge of telecommunications networks/environment Pro-active in understanding and implementing technical and operational initiatives to drive customer improvements The other stuff we're looking for We'd also love you to bring; Strong team player who will share the passion about the brand and customer Astute Relationship Management, self-aware & emotionally intelligent Positive personal impact and is always aware of the audience Maintains excellent working relationships with all key stakeholders and peers Represents the business in a professional manner both internally and externally What's in it for you? We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance. Next steps If we feel like a place where you can belong, we'd love to learn more about you.When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family. Here at Virgin Media, we help to create a digital world that makes good things happen: for our customers and the communities in which we operate. Across the UK and Ireland, we offer four multi award-winning services: broadband, TV, mobile and home phone. We’re in the process of growing all parts of our business so we can connect more customers to the things and to the people they care about. Our customers can expect the best from us. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Lightning network investment means that 17 million homes and businesses will be able to access the benefits of our ultrafast fibre optic network. Virgin Media is part of Liberty Global plc, the world’s largest international cable company. Liberty Global serves a total of 27 million customers with operations in 30 countries; together we’re making good things happen. We’ve got a big happy team and we’re about to get even bigger. Check out what career opportunities we have for you and come join the Virgin Media family!