Healthcare Navigator

The health care navigator possesses excellent judgment and has at least two years of experience in a healthcare or social services area of practice. The health care navigator will act as a liaison between the VBCDC and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. The health care navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. This person works within this team to provide timely, appropriate, Veteran centered care equitably. The position works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.

Education Requirements

Master of Social Work required

Job Duties and Responsibilities

• *

Conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others
*

• Assess Veteran's strengths, limitations, risk factors, and internal/external supports and service needs to optimize the Veteran's ability to access and maintain health care services

• Serve as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran

• Monitors Veteran’s progress, maintains comprehensive documentation, and provides information to treatment team members when appropriate

• Regularly reviews care plan goals with the Veteran, conducts regular non-clinical barrier assessments, and provides resources and referrals needed to support adherence

• Assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team

• Provides comprehensive case management and care coordination across episodes of care

• Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes

• Coordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care

• Assists in identifying the Veteran and family's health education needs and provides education services and materials that match the health literacy level of the Veteran

• The health care navigator will adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (e.g., critical incident reporting, HIPPA, Duty to Warn).

• Assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices

• Provides subject matter expert consultation to staff and community providers on the specialty area of practice

• Other duties as assigned.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Virginia Beach, VA 23454: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $24