What are the responsibilities and job description for the Patient Surgery Scheduling Coordinator- Harold Young Neurosurgery Center- PRN position at Virginia Commonwealth University Health Systems?
The Patient Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
Minimum of three (3) years experience with third party medical insurance, HMO and managed care
Experience PREFERRED:
Four (4) years previous experience in surgery scheduling
Previous experience with CPT and ICD-9 coding for medical claims processing
Work experience using electronic medical billing/order entry/registration systems.
Education/training REQUIRED:
High School Diploma or equivalent
Education/training PREFERRED:
Associate Degree in Business Management or closely related field from an accredited program
Independent action(s) required:
Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.
Supervisory responsibilities (if applicable): N/A
Additional position requirements: N/A
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 20-50 lbs.
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change
PRN position
Workday Day (United States of America)EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.
