Student Success Program and Events Coordinator - College of Health Professions

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

About Virginia Commonwealth University

VCU is a public research university unlike any other, dedicated to serving the needs of students and patients. We’re home to creativity, teaching, discovery and healing. Our location in the heart of downtown Richmond, Virginia, means the nonstop energy of our city ignites our innovation and provides unlimited opportunities for our students.

We are the university for Virginia. We know that the unique backgrounds and experiences of the VCU community are what drive the university forward. Together, we’re forging a future that is built by us. Here, artists and engineers, doctors and designers come together to reimagine the human experience and tackle the problems of tomorrow.

VCU’s mission drives us to remain dedicated to the success and well-being of our students, patients, faculty, staff and community.

Welcome to VCU. A world unlike any other.

Position Responsibilities

This role supports overall Student Success programming in the College of Health Professions. This includes co-curricular and community building events, milestone events, and CHP Student Success initiatives including, but not limited to, the Alumni Mentoring Program, the Student Emergency Fund and the Tutoring Program. This position will administratively support the Associate Dean of Academic and Student Affairs.

Student Success Co-curricular and Community Building Programming:

The program and events coordinator works with the Director of Academic Advising and the Director for Recruitment and Student Programming to create and support ongoing co-curricular and community building programming and milestone events such as orientation and commencement.  Specific tasks include:

• Manage student success event logistics, including room scheduling and creating Zoom links, registration and food ordering, and post-event assessment.
• Promote events within CHP by creating or posting flyers on department message boards, on the Student Success information board, and sharing with student services staff across CHP, and via the Axis TV system.
• Assist with orientation.  Tasks include but are not limited to: room reservation, populating Canvas course with incoming students, monitoring completion of orientation modules, ordering food and swag, supervising Zoom for distance participants, creating RSVP form, and sending a feedback survey after the event.
• Oversees CHPs graduation. Tasks include but are not limited to: location reservation, ordering graduation materials (i.e., cords and certificate holders), communicating with chairs, faculty, and graduates, communicating with external vendors, securing volunteers to assist on the day of the event, and sending a feedback survey after the event.

CHP Alumni Mentoring Program:

The program and events coordinator works with the Associate Dean for Academic Affairs and Student Success to oversee the CHP Alumni Mentoring Program. The program and events coordinator will communicate with both the current CHP students and the college alumni.  Tasks include:

• Communicate with prospective alumni mentors and current CHP students.
• Track mentorship requests and communicate mentor/mentee matches.
• Support assessment of mentorship experience via feedback surveys.
• Support mentor/mentee engagement events.

The program coordinator will also be responsible for supporting Student Success initiatives such as the administration of the Student Emergency Fund, the bi-annual Student Satisfaction Survey, and the CHP Tutoring Program.

Administrative Support of the Associate Dean of Academic Affairs and Student Success:

Administratively supporting the Associate Dean of Academic Affairs and Student Success will include calendar management and scheduling as well as supporting other areas of the Associate Dean’s portfolio.  Tasks include but are not limited to:

• Arrange the Associate Dean’s travel.
• Support CHP's scholarship selection process.
• Support the Academic Program Review process.
• Support the records management process for Academic Affairs and Student Success.
• Support other initiatives as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent combination of experience and education.
• Event planning experience.
• Experience as an administrative assistant.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team in a professional work environment.
• Demonstrated ability to interact with multiple and varied customers in a professional and respectful manner.
• Demonstrated ability to respond professionally and congenially to emails and phone inquiries from potential/present students, alumni, faculty, staff, and visitors.
• Exceptional positive service-oriented customer service skills, along with the ability to prioritize work, handle multiple tasks and meet deadlines is required.
• Ability to maintain confidentiality and professionalism in an office environment.
• Proficiency in Microsoft Office Suite and Google Drive.
• Experience using a wide array of office machines/technologies is required.
• Excellent attention to detail and exceptional analytical, communication, problem solving, organizational, interpersonal, and proofreading skills.
• Demonstrated experience working in and fostering an environment of professionalism, respect, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• 1-2 years of work experience in an administrative/office support position.
• 1-2 years of work experience in event planning.
• Experience in a higher education environment.

Artificial Intelligence (AI) should not be used for any part of the application submission or process.

Alena Hampton
achampton@vcu.edu
(804) 828-7247