What are the responsibilities and job description for the Admissions Processor position at Virginia Commonwealth University?
Admissions Processor
Benefits of working at VCU
All full-time university staff are eligible for VCU's robust benefits package that includes : comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here.
Job Code
10111
Recruitment Pool
VCU Employees Only
Posting Number
req7006
Unit
Offc of Strategic Enrollment Mngmnt
Department
1446 Admissions Operations
Department Website Link
Location
Address
907 Floyd Ave, Richmond, VA 23284 USA
Duties & Responsibilities
Position Summary :
The VCU Office of Admissions in the Division of Strategic Enrollment Management and Student Success' Admissions Processor position provides exemplary customer service to prospective students, staff, and faculty to support the enrollment goals of VCU. This position will serve as part of a team of undergraduate Admissions Processors in the VCU Office of Admissions. Training will be provided, however prior data entry experience in a high volume environment is preferred.
Please note : This is an internal posting only available to current VCU employees.
Core Responsibilities :
Communication and Customer Service (35%) :
- Promote a culture of excellence, efficiency, and commitment by communicating with and responding in a timely manner to prospective students, faculty, and staff. Communicate respectfully to internal (academic departments and other campus partners) and external customers, appreciate diversity, and respect differences.
- Respond to inquiries and questions from admissions applicants, typically within 24 hours, to ensure applicants submit required admissions documentation. Proactively inform applicants of missing application materials.
- Listen to and anticipate customer needs, provide clear and accurate explanations promptly in a professional and courteous manner to current and prospective undergraduate students (who contact the office in-person, by phone, or by email) on their application status and progress with appropriate documentation. May provide initial information on admissions, residency, registration, financial aid, housing, and billing procedures in compliance with University and SEMSS guidelines.
- Resolve any outstanding admissions issues within 5 business days, escalating to supervisor if necessary. Provides necessary follow up information (or referral) for special cases.
- Understand FERPA requirements as it relates to inquiries and responding to questions by observing confidentiality.
Application Processing (35%) :
Admissions Decision Processing (15%) :
Other (15%) :
Qualifications
Minimum Hiring Standards :
Preferred Qualifications :
Other Posting Details :
FLSA
University Employee
Job FTE
Exemption Status
Non-Exempt
Restricted Position
E-Class
UF - University Employee FT
Job Category
University Employee
ORP Eligible
Salary Range
Up to $36,000
Compensation Type
Salaried
Target Hire Date
4 / 10 / 2025
Contact Information for Candidates
Documents Needed to Apply
Salary : $36,000
