Auxiliary Services Supervisor

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Summary

VCU’s Facilities Management Department is seeking to hire an Auxiliary Services Supervisor for Facilities Operations.

The working Supervisor manages the after-hours emergency response and preventative maintenance team; organizes, leads, instructs, plans, schedules, and directs a team of skilled and semi-skilled multi-craft trades; sets and communicates expectations related to the unit's goals and objectives; provides constructive feedback and training to ensure that team members have the necessary knowledge and skills to achieve these goals; manages performance in accordance with university policies and guidelines, including recruiting, discipline, evaluations, and employee work profiles; the supervisor plays a critical role in planning and coordinating the work of multiple trades to ensure high-quality performance and exceptional customer service, all while optimizing the efficiency and effectiveness of operations within the zone; this role involves providing direction to the trades team and establishing key performance indicators and metrics; the supervisor consistently develops, utilizes, and completes reports and queries, including workload management, using a computer maintenance management system (AiM).

The Supervisor plays a critical role in planning and coordinating the work of multiple trades to ensure high-quality performance and exceptional customer service, all while optimizing the efficiency and effectiveness of operations within the zone.

This role involves providing direction to the trades team and establishing key performance indicators and metrics; and consistently develops, utilizes, and completes reports and queries, including workload management, using a computer maintenance management system (AiM).

Responsibilities include:

Performance Management

• Expectations are clear, well communicated and relate to the goals and objectives of the department or unit
• Responsible for all recruitments and establishment of employee work profiles and performance goals
• Staff have the necessary knowledge, skills, and abilities to accomplish goals
• The requirements of the performance management system are met and evaluations are completed by established deadlines with proper documentation
• Performance issues are addressed and documented as they occur
• Safety issues are reviewed and communicated to ensure a safe and healthy workplace

Leadership

• Goals are achieved in a timely manner. Staff is well organized and prepared for tasks at hand
• Staff receive frequent, constructive feedback. Staff members have been instructed and understand the objectives and direction of the group. Subordinates can assume duties without assistance on short notice
• Fosters teamwork and communication within Facilities Management
• Shares information and ideas to improve customer service and promote Facilities Managements goals

Work Management

• Work is completed safely, efficiently and effectively
• Reporting is accurate and timely; consistently develop, utilize and complete management reports/queries
• Priorities are handled in appropriate fashion and according to established SOP’s
• Establish, schedule and oversee assigned preventive maintenance schedules
• Materials necessary to execute maintenance plans are available to facilitate timely, smooth workflow
• Support all efforts related to AiM, to include AiM Go

Fiscal Responsibility

• Comply with all Procurement and Facilities Management policies and guidelines
• Work is completed, efficiently and effectively achieving the best possible results within the budget framework
• Risk Management – Demonstrates a commitment to risk assessment (considering cost, benefit, and impact); utilizes identified internal control mechanisms; practices routine verification of the accuracy of data
• Complete on line reconciliation of monthly credit card statements in accordance with established SOP’s

Other Duties as Assigned

• To include being designated to work/on call during emergencies and inclement weather
• Perform management availability as scheduled

Minimum Hiring Standards

• Knowledge and demonstrated experience supervising, instructing, directing, leading, evaluating, organizing, scheduling and planning a team of skilled and semi-skilled multi-craft trades in a Commercial or Institutional Facility
• Extensive knowledge of physical plant maintenance and methods of construction: general knowledge of the various trades
• Demonstrated ability to work from plans for improvement or alteration of buildings and equipment
• Ability to set priorities, experience managing budgets, oversee contractors and knowledge of the Commonwealth of Virginia’s procurement system
• Computer skills to include Computerized Maintenance Management System experience
• Strong leader with excellent written and oral communication skills and customer service focus
• Exposure to and knowledge of safe work environments in accordance with OSHA, federal, state, and local regulations, as well as environmental health standards for indoor environmental quality
• A minimum of a High School Diploma or G.E.D.
• Valid Virginia Driver's License required
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

• Experience working in a higher education and research environment preferred
• State of Virginia Journeyman License in Electrical, Plumbing or HVAC preferred

Required Licensure/Certification

• Valid Virginia Driver's License

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting (<20 lbs): Essential
Moderate Lifting (20-50 lbs): Essential
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Essential
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme heat/cold: Essential
Extreme Noise: Essential
Vibrations: Essential
Fumes: Marginal
Mists/gases: Marginal

Emotional Demands

Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Salary Range: $75,000 - $85,000 up to $5,000 Sign-on Bonus

Working Days and Hours: Mon-Fri, 6:00pm - 2:30am

ORP Eligible: No

VCU Job Code Slotting: Supervisor FM 1-3 (17331-17333)

Closing on or before: March 16, 2025