What are the responsibilities and job description for the Agency Telecommunications Lead position at Virginia Department of Health?
Title: Agency Telecommunications Lead
State Role Title: Information Technology Specialist
Hiring Range: $78.000 - $86,000
Pay Band: 5
Agency: Virginia Department of Health
Location: Dept of Health
Agency Website: https://www.vdh.virginia.gov/
Recruitment Type: General Public - G
Job Duties
- Serves as Agency Telecommunications Lead for all telecommunications needs and requests; assists Health Districts and Divisions in development of work requests for telecommunications services.
- Manage, supervise and provide technical advice on telecommunications systems, providing training and solutions as needed.
- Coordinates and oversees work with VITA and suppliers, providing specific instructions and/or help on projects; inspecting completed work for acceptance and compliance with agency and industry standards; testing and accepting completed contractor work; and ensuring that network documentation is updated.
2. Policies and Training
- Primary trainer for Central Office and Districts for issues concerning agency telecommunications.
- Review, draft and renew all Telecommunication and Telework policies.
3. Telecommunications Support
- Provides technical assistance related to all telecommunications devices within the Agency, including all wireless devices, VCC, UCaaS, Team Voice and VCE phones.
- Promptly responds to telecommunication trouble calls, places appropriate service calls, and maintains communication until service is restored.
- Works closely with end users and suppliers to activate and setup smartphones, and trains end user on the use of their assigned device.
- Receive, process and submit all TSRs on behalf of the agency.
- Coordinates Telecommunication Services to include wireless devices (mobile phones, MiFi) and landlines (Centrex, UCaaS and Team Voice.)
4. Telecommunications Inventory
- Procures telecommunication services and equipment.
- Maintains inventory databases for bill reconciliation; performs billing reconciliations to ensure compliance; ensures that districts and offices are in compliance with applicable policies.
- Maintains inventory of all telecommunications assets in VDH; maintains District wireless inventory; reviews inventory to optimize functionality and costs; assists in inventory control, auditing and surplus.
5. Customer Support & Other Duties
- Provides effective customer service to all staff, management, and the public using department policies and procedures and knowledge of effective customer service techniques.
- May be required to perform other duties as assigned; may be required to assist in the event of an emergency declaration.
This is a restricted position, which is funded by the Centers for Disease Control and Prevention for a period ending June 30, 2027. The availability of funding is scheduled for review before the grant expiration date and periodically thereafter. Continued employment is contingent on the continued availability of funds.
The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave!
Minimum Qualifications
- Proficient in the use of personal computers and Microsoft desktop products (Windows, SharePoint, Outlook, Exchange, and MS Office suite)
- Proven work experience as a telecommunications specialist; hands on experience with all telecommunications systems including peripheral equipment (e.g. computer networks, optical fiber, on site controllers, data modems, terminals, etc.)
- Proficient in the use of troubleshooting tools and managing wireless devices; ability to troubleshoot wireless devices and VTC equipment and communicate solutions to customers.
- Proficient in training users on equipment and use of systems.
- Knowledge of customer service processes, procedures, and practices; skill in the delivery of exemplary customer service.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Knowledge of data communications, equipment, and billing processes.
- Experience in technical call center/customer service support.
- Ability to provide reports and develop documentation as needed.
- Experience in inventory management with emphasis on technical inventories.
Additional Considerations
- Experience in supporting a Commonwealth of Virginia Executive Branch Agency's telecommunication needs.
- Proficient in the use of Service Now and telecommunications expense (management) and billing solutions (TEBS) system
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.
VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Contact Information
Name: Rose Sandra Bose
Phone: 804-998-7871
Email: rose.bose@vdh.virgini.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $78,000 - $86,000
