Enrollment Support Specialist

Enrollment Support Specialist

Job no : 5045116

Work type : Full-Time (Salaried)

Location : Prince George, Virginia

Categories : Educational and Media Services

Title : Enrollment Support Specialist

State Role Title : Education Support Specialist III

Hiring Range : $42,905 - $47,000 (Commensurate with Experience)

Pay Band : 4

Agency : College of William and Mary

Location : Richard Bland College

Agency Website : www.rbc.edu

Recruitment Type : General Public - G

Job Duties

Richard Bland College (RBC) is a two-year, residential, liberal arts transfer institution that focuses on preparing students for transfer to highly ranked colleges and universities. The College is a hidden gem located outside the Tri-Cities region-and its rural setting featuring 750 acres of wetlands, bucolic forest, and the state's oldest and largest pecan grove.

RBC is currently seeking a full-time Enrollment Support Specialist. The Enrollment Support Specialist plays a critical role in the enrollment and admissions process at Richard Bland College, ensuring a seamless experience for prospective and current students. Serving as a primary liaison between students, staff, and the institution, this position requires expertise in data management, CRM administration, document processing, and collaborative engagement across departments.

The purpose of this role is multi-faceted, blending exceptional customer service, precise data management, and timely transcript processing. Additionally, the role includes supporting the administration of Element451, the college's CRM platform, to streamline communications and workflows that enhance recruitment and enrollment efforts. In the fast-paced environment of higher education, the Enrollment Support Specialist is a dependable and detail-oriented team member who ensures an efficient and welcoming enrollment experience. They oversee critical processes, including the timely processing of student applications, routing of transcripts, and data synchronization between systems, while maintaining accuracy and compliance.

With a proactive mindset and a commitment to continuous improvement, the Enrollment Support Specialist is instrumental in advancing the college's enrollment goals. Their expertise in managing complex data, maintaining clear communication, and fostering a positive first impression exemplifies Richard Bland College's dedication to delivering an outstanding student experience.

In addition to providing administrative support, the Enrollment Services Specialist is also responsible for managing the operational / logistics of the admissions process. This includes processing applications, tracking transcripts and test scores, and communicating with applicants regarding the status of their applications. They may also be responsible for coordinating the scheduling of interviews and other admissions-related activities. To be successful in this role, the Enrollment Services Specialist should have excellent organizational and time management skills. They must juggle multiple tasks and priorities simultaneously and have strong attention to detail. Additionally, they should be proficient in using office software such as Microsoft Office and have experience with database management and record keeping.

Excellent communication skills are also critical for success in this role. The Enrollment Services Specialist must communicate effectively with applicants and their families, admissions staff, and other stakeholders, both in person and through written communication. A positive and professional attitude is essential, as the Enrollment Services Specialist is often the first point of contact for prospective students and their families.

Overall, the Enrollment Services Specialist position plays a critical role in the admissions department. They provide essential administrative and logistical support to the admissions team, ensuring that the admissions process runs smoothly and efficiently, and that prospective students and their families receive the information and support they need to make informed decisions about their education.

Minimum Qualifications

• Considerable, relevant experience in customer service, administrative support, or in a data management role
• Experience with data entry and maintaining a high level of accuracy in records and documentation
• Experience in handling sensitive and confidential information with discretion and integrity.
• Proven ability to communicate clearly and professionally, both in writing and verbally, with diverse stakeholders including customers, team members, and management.
• Proficiency in Microsoft Office Suite and similar software.

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

RICHARD BLAND COLLEGE IS AN AA / EEO EMPLOYER - Richard Bland College of William & Mary is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. In keeping with this policy, the College does not discriminate and makes no distinction in the admission of students, nor in any other of its official activities, based on race, color, national origin (ancestry), religion (creed), age, military service or veteran status, marital status, parental status, political affiliation, sex (including pregnancy and gender identity or expression), sexual orientation, family medical history or genetic information, disability, any other status protected by law, or any other non-merit based factors. The college also prohibits sexual misconduct including sexual violence or harassment. All standards and policies governing college employment and student employment, recruitment, admissions, financial aid, and support programs are applied accordingly.

In compliance with the Americans with Disabilities act (ADA), RBC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

BACKGROUND INVESTIGATIONS : Final candidates are subject to a background investigation. The investigation may include : local agency checks; criminal record check; driving record; employment verification; verification of education; and other checks requested by the hiring authority related to the position.

LAYOFF POLICY : If you are a classified employee and have been affected by DHRM Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must attach a copy of the card with your application prior to the job posting closing date.

ELECTRONIC APPLICATIONS ONLY : A fully completed state application or résumé must be submitted for this position electronically through this website. Unfortunately, RBC cannot accept mailed, emailed, faxed, or hand delivered applications and résumés. This website will provide a confirmation of receipt when the application is submitted for consideration. You have not completed the process until you receive a confirmation number.

ANNUAL FIRE AND SECURITY NOTIFICATION : The Annual Fire and Security Report(s) include campus security information, campus fire statistics, safety procedures, and provides statistics for criminal and disciplinary offenses. The report(s) are provided annually in compliance with the Clery Act and the Higher Education Opportunity Act (HEOA). Richard Bland College of William & Mary Annual Safety and Security report and the Annual Fire Safety report is available at : . A hard copy of the Annual Security and Fire Safety reports and / or a copy of the Criminal Incident and Fire Incident Logs are maintained at the Department of Campus Safety & Police and will be provided upon request.

APPLICATION INSTRUCTIONS : For full-time teaching faculty positions and adjunct faculty (part-time teaching faculty), applicants must submit a cover letter specifying their interested teaching discipline and statement of teaching philosophy, their schedule availability, résumé / curriculum vitaé , all unofficial transcripts, and a list of three (3) professional references. Please note : official transcripts are required on the first day of employment for all teaching faculty positions at RBC.

For administrative and professional faculty positions the cover letter, résumé, all unofficial transcripts and a list of three (3) professional references are required. Official transcripts are also required on the first day of employment for administrative and professional faculty positions at RBC.

IN COMPLIANCE WITH EQUAL EMPLOYMENT OPPORTUNITY LAWS : Employees or prospective employees who believe they have witnessed or experienced discriminatory conditions or discriminatory acts related to RBC employment practices or inaccessible conditions should present their concerns to :

Chief Business Officer

Richard Bland College of William & Mary

Physical Address : Pecan Hall, Second Floor, 11301 Johnson Road, South Prince George, VA 23805

Telephone : (804)862-6100, extension 6208

Email : ssokol@rbc.edu | 804-862-6100, extension 8603

IN COMPLIANCE WITH TITLE IX : Employees, prospective employees, student workers, or prospective student workers who believe they have witnessed or experienced discriminatory conditions or discriminatory acts related to RBC employment practices or inaccessible conditions that are inclusive of sexual misconduct, sexual violence, sexual harassment should present their concerns to either of the following :

Title IX Coordinator

Richard Bland College of William & Mary

Physical Address : Maze Hall, 11301 Johnson Road, South Prince George, VA 23805

titleix@rbc.edu | 804-862-6100, extension 6242

Department of Education

Office of Civil Rights

400 Maryland Avenue, S.W.

Washington, DC 20202-1100

www.ed.gov

Contact Information

Name : Richard Bland College - Office of Human Resources

Phone : 8048626100

Email : rbchr@rbc.edu

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link : Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name : Richard Bland College - Office of Human Resources

Phone : 8048626100

Email : rbchr@rbc.edu

Contact Information

Name : Richard Bland College - Office of Human Resources

Phone : 8048626100

Email : rbchr@rbc.edu

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised : 17 Feb 2025 Eastern Standard Time

Applications close : 03 Mar 2025 Eastern Standard Time

Salary : $42,905 - $47,000