What are the responsibilities and job description for the Program Support Technician, Manassas position at Virginia Department of Human Resource Management?
Job Title: Program Support Technician, Manassas
Location: Manassas, Virginia
Categories: Administrative Services, Audit and Finance, Health and Human Services
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth.
A Program Support Technician completes administrative and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive.
An employee in this position:
- Gathers and organizes information to meet requirements
- Creates and updates client records in automated systems and processes documents in assigned case management functions
- Communicates directly with clients, internal staff, and external agencies as needed to obtain and convey information
- Researches documentation to support actions by case management staff (establishment, court, review/adjustment, and enforcement) in a timely, accurate, and complete manner
VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia's families.
Minimum Qualifications:
- Experience in an office environment providing customer service to the general public
- Demonstrated ability to communicate effectively both orally and in writing with the general public and a diverse audience, perform mathematical computations, plan, organize, and manage multiple priorities, obtain and assess information/data through interviewing, independently research cases to resolve difficult problems, interpret and apply policies and procedures, analyze and utilize legal and/or financial data & automated reports
Additional Considerations:
- Work experience in child support enforcement or other social service programs
- Bilingual: English and Spanish
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration.
Salary : $590
