Appeals Examiner Business Specialist

Title: Appeals Examiner Business Specialist

State Role Title: Hearing and Legal Services Officer II / 19072

Hiring Range: $85,000 annually

Pay Band:

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: https://www.vec.virginia.gov/

Recruitment Type:

Job Duties

**This posting is open to current employees of the Virginia Employment Commission. Contract employees are ineligible.**

Ensures the efficient performance of federally mandated appeal functions sanctioned by DOL and the Virginia Unemployment Compensation Act for claimants and employers relating to unemployment insurance (UI) claims.

Fairly and impartially conducts administrative hearings and issues written decisions to determine whether appropriate to affirm or reverse initial determination of eligibility and qualification for UI benefit.

Works with Business Team Lead to monitor Appeals’ Unit production rates, trends impacting appeals, and the status of changes and improvements to the appeals system and report findings to senior leadership.

Provides support and assistance on process improvement strategies; analyzes existing processes, conducts research, and makes recommendations to streamline workflows.

Identifies inefficiencies and recommends data-driven solutions (including bot solutions) to leverage technology to optimize operations and performance.

Conducts training, makes presentations, handles complex cases, and provides technical assistance, as requested.

Minimum Qualifications

Knowledge of the Virginia Unemployment Compensation Act, rules and regulations governing eligibility and qualification for benefits; administrative law procedures for conducting hearings, due process rights, and legal research methodology and terminology; and industry trends, best practices, risks and new technologies related to appeals.

Strong analytical, decision making, oral and written communication, research and computer skills.

Ability to conduct fair and impartial administrative hearings, display judicial temperament, and write decisions and orders.

Ability to conduct training and make presentations; analyze existing business processes, identify issues and inefficiencies, and propose actionable improvements; collect, analyze, and interpret data; conduct research and present findings; provide assistance with process improvement projects, strategies and risks; and handle complex customer service issues.

Additional Considerations

Knowledge of statutory and regulatory provisions governing unemployment compensation.

Experience interpreting relevant laws, rules and regulations; conducting UI administrative hearings; and reviewing and editing legal decisions.

Experience working with project management methodologies, statistical software, key performance indicators, and/or workflow automation and process improvement tools.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.