Business Team Lead

Title: Business Team Lead

State Role Title: Hearing and Legal Services Officer II / 19072

Hiring Range: $95,000 annually

Pay Band: 5

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: https://www.vec.virginia.gov/

Recruitment Type: Agency Employee Only - A

Job Duties

**This posting is open to current employees of the Virginia Employment Commission. Contract employees are ineligible.**

Effectively monitors and reports to senior leadership and the Executive Team the Appeals’ Unit on production rates, trends impacting appeals, and the status of changes and improvements to the appeals system.

Serves as a technical expert and business partner focusing on process improvement to streamline the appeals process.

Analyzes existing processes, conducts research, and develops improvements to streamline workflows for the purpose of enhancing accuracy and efficiency.

Identifies inefficiencies and applies data-driven solutions to leverage technology to optimize operations and performance.

Strategizes and liaises with IT and management staff and outside vendors to optimize VUIS Appeals domain, Clear2There, bot development and maintenance, and other unit technological initiatives.

Supervises, mentors and trains staff.

Ensures the efficient performance of federally mandated appeal functions sanctioned by USDOL and the Virginia Unemployment Compensation Act for claimants and employers relating to unemployment insurance (UI) claims.

Fairly and impartially conducts administrative hearings and issues written decisions to determine whether appropriate to affirm or reverse initial determination of eligibility and qualification for UI benefit.

Minimum Qualifications

Knowledge of VA Unemployment Compensation Act and relevant court cases; related rules, regulations and issues governing eligibility and qualification for UI benefits and tax law; legal research/writing methods; industry trends, best practices, risks and new technologies; change management frameworks; and process automation tools/technologies. .

Advanced analytical, decision-making, management, oral and written communication, team building, and computer skills.

Ability to map, document, and analyze existing business processes; identify issues, root causes, and inefficiencies and propose actionable improvements; collect, analyze, and interpret data to measure process performance and effectiveness; assess risks of process changes and propose mitigation strategies; manage process improvement projects, ensuring improvements are completed on time and within scope.

Ability to manage change effectively by helping teams embrace new processes/workflows; manage staff.

Ability to conduct fair and impartial administrative hearings, display judicial temperament, and write decisions and orders.

Additional Considerations

Experience interpreting relevant laws, rules and regulations; conducting UI administrative hearings; reviewing and editing legal decisions; and supervising managing professional, legal staff.

Knowledge of recent technological trends and advancements and its impact on Administrative Law and experience working with UIPath (bot development), VECSVN, and Replifax (administrative privileges).

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.