Fiber Installation Technician

Position Summary:

The Fiber Installation Technician will be responsible for installing, testing and repairing equipment at the Head-End, Central Office as well as customer homes. They will work collaboratively with team members and provide exemplary customer service and enjoy working in a fast-paced environment. 

Fiber Installation Technician critical responsibilities:

• Installs/repairs fiber fed internet and voice services at residential customer homes. 
• Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises.
• Tests functionality and isolates problems using various test equipment and troubleshooting skills in accordance with company provided training.
• Explains products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings.

• Uses customer contact opportunities to up-sell products and services tailored to the customers’ needs.
• Uses various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment.
• Interfaces with customers in the resolution of customer installation and repair issues 
• Interfaces with call center technicians and leadership to resolve customer installation and repair problems.
• Physical ability to work aloft while climbing poles, extension ladders, and step ladders after company provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed). Able to lift and carry loads up to 75lbs including ladder.

• Physical ability to work in all-weather environments along with working in attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods.
• Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers.
• Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers.
• Responsible for material management. Including but not limited to, unloading and loading of trucks, receipt and inventory of material into Company systems.
• May be required to cross-train peers.

• Drives company vehicles and be willing to be trained/certified in the safe operation of lift truck/forklift.

Qualifications of a strong candidate:

• High school diploma or equivalent.
• Valid driver's license/satisfactory driving record. 
• Due to weight limits on equipment, a weight restriction of 285 pounds applies.
• Must be able to lift 75 pounds.
• Ability to work independently, with minimal supervision.
• Must be able to pass pre-employment drug screening and background check.
• Good understanding of telecom network topology and customer connectivity beneficial but not required.
• Mechanical aptitude and ability to work with basic hand tools.

• Hands-on experience on telecom networks including OSP and ISP elements beneficial but not required.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Ability to work in indoor/outdoor environments in any weather conditions.
• May be required to work on a rotating on-call schedule for emergencies.
• Position may require local travel in the Virginia market to assist other areas.
• Familiarity with OSHA and other safety regulations beneficial but not required.
• Proficiency with MS Office programs, and other technologies as it relates to the position.