What are the responsibilities and job description for the Call Center Associate position at Virginia Eye Institute?
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.
We are searching for a full-time Call Center Associate to join our busy practice.
Job Purpose
This position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience.
Duties and Responsibilities
Answer telephone using a pleasant, genuine and caring voice
Competently answer patient questions
Compile patients’ entire demographic information into computer system correctly.
Enter insurance information in the computer system correctly
Using the company practice management system, schedule patient appointments
Using the company practice management system, record telephone contacts with patients
Answers inquiries by clarifying desired information by researching, locating and providing information.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions
Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Preferred experience
Healthcare call center experience strongly preferred
Optometry/ophthalmology experience preferred
Patient Access / registration experience a plus
Familiarity with insurance verification strongly preferred
