What are the responsibilities and job description for the Claims Service Representative position at Virginia Farm Bureau?
POSITION SUMMARY :
The "CSR" handles windshield claims, rental cars, dispatching of claims, maintaining drive in appointment schedules and processing salvage vehicles.
LOCATION
This position is based out of our beautiful West Creek Office location. West Creek (Goochland, VA - Richmond, VA)
Office Hours : Monday - Friday, 8 : 00am - 4 : 30pm
Hybrid work schedule is available after a 6 month period of in office training.
PRIMARY DUTIES
- Answer phone calls to enter new claims and answer customer questions.
- Maintain the glass / rental help desk.
- Evaluate and determine claim assignments.
- Ensure customers are receiving best possible customer service.
- Verify and pay towing claims.
- Set up car rentals with appropriate rental firms and pay rental invoices.
- Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
- Maintain salvage programs and record / process salvage titles.
- Assist with mail in the unit.
- Back-up other CSR's.
ADDITIONAL DUTIES
MINIMUM EDUCATIONAL / EXPERIENCE QUALIFICATIONS
MINIMUM SKILL QUALIFICATIONS
PREFERRED QUALIFICATIONS
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.
