End User Support Supervisor

Job Description

Job Description

PC Systems Analysis work focuses on identifying, configuring, and installing personal computing (PC) systems hardware, software, and info-communications networks to enhance employee productivity and improve process efficiency while ensuring compliance with overall information systems goals and procedures. The work includes :

• Gathering business and end user requirements
• Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use / support
• Installing and configuring PC systems software to optimize performance and integration with client / server applications and info-communications transmission networks
• Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments A Supervisor (M3) manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include :
• Policy and strategy implementation for short-term results (1 year or less).
• Problems faced are difficult to moderately complex.
• Influences others outside of own job area regarding policies, practices and procedures.

Responsible for providing internal preventive maintenance, testing and repair of computer hardware. Coordinates the installation, maintenance, and support required to maintain a variety of PC’s. Provide technical support and guidance to the technical teams within IS and the user community at large and the best practices deployment and use of the desktop environment. Responsible for building, deploying, and supporting the desktop environment based on best practices.

PRIMARY DUTIES

ADDITIONAL DUTIES

MINIMUM EDUCATIONAL / EXPERIENCE QUALIFICATIONS

MINIMUM SKILL QUALIFICATIONS

PREFERRED QUALIFICATIONS

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

VAFB supports compliance with COVID-19 protocols.