Intake Coordinator - VHS Home Health Care

Intake Coordinator - VHS Home Health Care

Join us at Virginia Health Services, where your passion for compassionate care can transform lives. We commit to prioritizing quality of life and want to help you live your best life too!

Recognizing you have many options; Virginia Health Services is committed to investing in its team members and offers the following benefits:

• Competitive pay and a comprehensive benefits package to ensure our team members are valued and rewarded for their hard work.
• Holiday pay is available for 11 worked holidays, paid at DOUBLE time.
• Paid time off and sick time available as you accrue it (no waiting period).
• Early wage access to some of your paycheck before payday with Netspend Earned Wage Access.
• Group health insurance that includes medical, dental, vision and an employee assistance program.
• 401(k) retirement savings plan with employer match.
• Referral program with the ability to earn as much as $1,500 for each new hire you refer.
• Training and development opportunities offered in-house at our state-of-the-art Employment, Enrichment and Education (EEE) Center.

We are dedicated to fostering a supportive environment that values innovation and collaboration, ensuring every team member plays a vital role in enhancing the quality of life for those we serve. Together, let’s make a difference!

Locally owned and headquartered in Newport News, Virginia since 1963, Virginia Health Services believes that compassionate care is the foundation of a healthier future. Our commitment extends beyond traditional healthcare; we strive to create lasting relationships that empower individuals and families on their journey to wellness with dignity and respect.

Essential Duties and Qualifications

The Intake Coordinator oversees the referral intake process in Central Intake setting.  Performs duties and responsibilities in a manner consistent with corporate values and service excellence.

Corporate Values/Service Excellence:

Incorporates basic competencies into all aspects of the position including:

• Mission integration:  knows the mission, vision, values, and guiding principles of the organization and aligns personal beliefs and values to bring congruence and meaning to day-to-day work.
• Organizational commitment: aligns own behavior with the values, needs and priorities of the organization. Considers the common good as well as individual desires.
• Service orientation: has a genuine desire to help others, especially those in need. Derives real satisfaction from serving others.  Understands people’s needs and emotional state and overcomes obstacles in serving them.
• Attitude toward change: adapts to and works effectively with a variety of situations, individuals and groups. Recognizes the positive dimensions of change and copes effectively with its threatening aspects. Initiates useful change within own sphere of influence.
• Personal effectiveness: takes initiative to do more than is required in a job. Express self confidence in stating opinions and when called upon to make decisions. Handles failures constructively.
• Achievement motivation: sets challenging objectives and works against self-denied standard of excellence to continually improve personal performance.
• Learning orientation: values and seeks opportunities to learn. Knows the history and stays up-to-date on the current state of the health care industry and the institution. Collects and uses information relevant to work-based problems. Learns from own and others’ mistakes.
• Interpersonal and team performance: builds and maintains positive relationships with people on the job.  Listens effectively to understand others’ thoughts, feelings and concerns. Works cooperatively with others as part of a team; puts group goals before own.
• Respect for differences: recognizes and appreciates differences in style, approach and background. Sees opportunities for creativity and innovation by using diverse resources.
• Individual: adapts to and works effectively with change, takes initiative, sets challenging objectives and values and seeks opportunity to learn.
• Team: builds and maintains positive relationships with people and recognizes and appreciates differences in style, approach and background.

Essential Duties and Responsibilities:

• Encouraging and supporting effective teamwork within the agency.
• Delegating effectively, expecting and allowing staff to complete assigned tasks with appropriate oversight.
• Planning and implementing appropriate staffing arrangements, consistent with resource availability; Optimizing staff productivity.
• Employing qualified staff; assuring that new employees are appropriately oriented to their duties and responsibilities.
• Conducting timely formal and informal performance evaluations, supported by adequate and appropriate documentation.
• Recognizing and rewarding exemplary performance and providing coaching and counseling to employees whose performance is unacceptable.
• Obtaining referral information via phone/fax from physicians’ offices, hospitals, home care coordinators and insurance case managers.
• Working closely with marketing staff to identify problems/areas of concern as related to referral sources.
• Promoting good relations with referral sources and potential referral sources.
• Maintaining adequate knowledge base of all funding sources/regulation; updates knowledge on all aspects of managed care contracts, insuring appropriate insurance verifications and communication with case managers.
• Participates in the initiation of the patient plan of care. 
• Compiling, evaluating, and communicating to Agency complete, appropriate data necessary in provision of quality care.
• Coordinating with home services departments and other appropriate personnel to assure proper and timely initiation of appropriate services.
• Communicating with patient, family, and physician the intent and purpose of home care applicable to each patient situation.
• Acts as a liaison between hospital and home care personnel.  Duties may include:
• Providing consistent means and vehicle for appropriate sharing of patient care a service date.
• Identifying new service opportunities and takes initiative to investigate.
• Identifying and reporting potential problems appropriately, and takes corrective action or offers solutions, practicing service orientation in representing Agency to hospitals and departments.
• Participating in educational activities to both areas of representation.
• Participates in Quality Improvement activities.
• Other duties as assigned.
• Participating in special assignments, projects and data gathering assigned by manager in a complete and timely manner
• Initiating and developing systems for more efficient gathering, processing and reporting patient data.

Knowledge, Skills and Abilities:

• Graduate of an approved school of nursing with current state license; LPN preferred. Develop/use multiple resources to resolve problems, good communication skills both written and verbal.
• One year experience in home care required, preferably in management position.
• Employee is required to sit, stand and walk frequently, and to lift up to 50 lbs. Over 50 lbs, occasionally. 
• Job requires occasional bending, kneeling, reaching forward and overhead, and lifting floor to waist and waist to overhead.
• Procedures require use of both hands for grasping, pushing/pulling and fine manipulation; driving requires use of at least one foot.

Learn more about us at: http://www.vahs.com

Virginia Health Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. We are a drug free workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities in accordance with the Americans with Disabilities Act.