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IT Help Desk Analyst 2
School of Education and Human Development (EHD)
University of Virginia
Are you passionate about technology and eager to support a dynamic academic community? The School of Education and Human Development (EHD) at the University of Virginia is looking for an IT Help Desk Analyst 2 to provide consultative and technical support to faculty and staff. This role ensures efficient problem resolution, optimal system performance, and smooth access to data and systems.
As an IT Help Desk Analyst 2, you will handle a variety of technical challenges, work with a collaborative team, and contribute to long-term IT initiatives. This is an on-site role with plenty of opportunities to grow your technical skills and make an impact.
Key Responsibilities
- Technical Support : Resolve first and second-tier hardware, software, and connectivity issues efficiently.
- Request Management : Document request history, triage advanced issues, and route them to appropriate technical teams.
- System Maintenance : Perform system upgrades, deploy new devices, and surplus outdated equipment per university guidelines.
- Training and Documentation : Provide basic training for users and maintain accurate documentation of systems and processes.
- Collaboration : Work closely with IT professionals in networking, software engineering, and application development to resolve complex issues.
- Secure Computing : Follow university policies on secure computing, account maintenance, and hardware / software evaluation.
Salary Range : $22.00-25.00 an hour
What We're Looking For
Minimum Requirements :
Physical Demands :
Why Join UVA?
Application Instructions
Apply Today! Visit UVA Careers and search for R0067539 to complete your application.
Required Materials :Note : Multiple documents can be uploaded into the resume submission field. Internal applicants should apply via their UVA Workday profile.
Deadline : Applications will be reviewed on a rolling basis. Incomplete submissions will not be considered.
For questions about the process, contact Bill Crane , Academic Recruiter.
Additional Information
Step into a role where your technical expertise supports transformative education! Apply now and become part of UVA's mission to shape the future
The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $22 - $25
