What are the responsibilities and job description for the Account Manager position at Virginia Landscape Management?
VLM is full-service landscape company that provides high-end integrated landscaping solutions for commercial properties throughout the Virginia Market. We are forecasting strong growth and plan to hire an experienced Account Manager for the Richmond market.
Position Summary
An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the Branch Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.
Account Manager responsibilities include (but are not limited to) :
- Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
- Ensures that customers are completely satisfied through relationship building, communication and regular site visits
- Identifies resources needed for team and assigns individual responsibilities : schedules, crew members, equipment needs, and repairs
- Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
- Ensures a safe environment for employees, clients and the general public
- Effectively applies company methodology and enforces project standards
- Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
- Minimizes the company's exposure and risks on projects
- Effectively communicate (written / verbal) business development opportunities with team members and sales representatives
- Track and report team hours, extra expenses and extra sales on a weekly basis
- Assists Branch Manager with project budgets
- Facilitate client meetings effectively
- Conducts regular status meetings with crew leaders
- Estimate jobs when needed
- Follow up on proposals generated
- Oversee care and maintenance of equipment