Parts Associate - Frederick, MD

Purpose

This entry level position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities

• Providing excellent customer service to service department, counter & phone customers

• Provides recommendation for sales of additional related or needed parts or accessories

• Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status

• Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise

• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor

• Assists with preparing and maintaining professional showroom image and merchandise displays

• Assists in keeping parts department clean and orderly

• Routinely lifts items weighing up to 50 lbs

Experience, Education, Skills and Knowledge

• High School diploma or equivalent experience

• Experience connecting with customers, maintain professional image, establish rapport

• Demonstrated basic understanding of the selling processes

• Demonstrated ability to manage multiple projects simultaneously with a degree of independence

• Experience using standard desktop load applications such as Microsoft Office and internet applications

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person