New Cadet Navigator

Title: New Cadet Navigator

State Role Title: Administrative - Lecturer

Hiring Range: Based on qualifications & experience

Pay Band: UG

Agency: Virginia Military Institute

Location: Virginia Military Institute

Agency Website: www.vmi.edu

Recruitment Type: Agency Employee Only - A

Job Duties

The New Cadet Navigator plays a vital role, serving as a resource and guide to prospective cadets, applicants and their families. This position provides high-quality service with a primary focus on assisting Pell-eligible applicants/families, as well as applicants from other HUGs, navigate the admissions and onboarding process from inquiry through matriculation.
Through a holistic model of care and using the case management approach, the New Cadet Navigator role helps decrease fragmentation of services and provides high-quality service by: 1) monitoring prospective cadet and applicant progress throughout the admission process, 2) responding to all questions/inquiries, 3) providing information about VMI majors, ROTC programs, 4) implementing a strategic, proactive communication plan that drives prospective cadets to complete each next step in the admissions process, and 5) keeping a close watch on applicant progress in the Institute’s CRM (Element 451).
The New Cadet Navigator collaborates with Strategic Enrollment Management and other Institute areas to help remove barriers to prospective cadet enrollment. The position is not expected to be an all-inclusive content matter expert; however, they will have expertise in connecting with post-wide experts that helps create a cadet-friendly admissions experience.

Minimum Qualifications

• Associate’s degree in a related field or a combination of equivalent education and experience (or any equivalent combination of training and/or experience).
• Proficient working knowledge of internet applications and PC-based software (e.g. Microsoft Office Suite, Student Information Systems (SIS), etc.); preferably those currently utilized by VMI
• Excellent organizational skills.
• Demonstrate the ability to work effectively both independently as well as part of a team and possess a desire to learn and grow as professional needs arise.
• Valid driver’s license and use of personal automobile.

Additional Considerations

• Demonstrated experience working with diverse populations; specifically Pell-eligible populations and other HUGs in higher education.
• Strong interpersonal skills to help engage, provide support to, and motivate students and excellent customer service skills, including the ability to effectively follow up and follow through is a must.
• Effective oral, listening, and written communication skills
• Effective problem-solving skills.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Tamara Wade

Phone: 540-464-7322

Email: hroffice@vmi.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.