What are the responsibilities and job description for the PATIENT SERVICES COORDINATOR - SUFFOLK position at Virginia Oncology Associates?
Overview :
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator to support our offices in Suffolk.
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Responsibilities :
Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with physician and / or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patients records.
Other duties as requested or assigned.
Qualifications :
Receptionist or office experience preferred
3 years of medical office experience with scheduling background in a busy practice strongly preferred
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
High school diploma or equivalent
Must be willing to travel to other office locations if needed
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