What are the responsibilities and job description for the Enrollment Navigator position at Virginia's Community College System?
Working Title Enrollment Navigator Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 28600010 Agency Virginia Western Community College Division Virginia Western Community College (Div) Work Location Roanoke (City) - 770 Hiring Range $32,843 to $46,000 Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule
Monday – Thursday 8:30 a.m. to 5:30 p.m.; Friday 8 a.m. to 5 p.m. Occasional evenings and weekends.
Sensitive Position No Job Description
Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.
Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400 enrollments in fast-track workforce and continuing education courses.
Virginia Western is accepting applications for a full-time Enrollment Navigator. The Enrollment Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service allowing prospective students to successfully complete the college onboarding process. Navigators embrace a holistic model of care using the case management approach to new student onboarding. Navigators serve as the primary point of contact for a new student – decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements. The Navigator keeps prospective students engaged from the first point of contact through registration. The Navigator will provide guidance, and direction for prospective and new students and support them from the moment of first inquiry, decreasing the length of time spent from being interested in college to registered for college. This is accomplished by: monitoring prospective student and applicant progress throughout the enrollment process, responding to all questions/inquiries, providing information about Virginia Western Community College career and educational pathways and the enrollment process. The Navigator collaborates with college colleagues to remediate barriers to prospective student enrollment.
Enrollment Navigators are not expected to be content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding.
This role encompasses the management of day-to-day operations within the Enrollment Center lab. Navigators are required to have ongoing professional development throughout the year to stay updated on domicile regulations, English Language Learner processes and other best practices.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Ability to work collaboratively with enrollment services staff, academic advisors, and other partners. Proficiency with Microsoft Office products, typing and web browsers. High comfort with using enrollment management systems, and Customer Relationship Management (CRM) software. Manages Mitek Identity Verification system as part of the application process for new students. Excellent written and verbal communication skills
Additional Considerations
Computer skills and related software training, including Microsoft Word, Publisher, Excel, Access, and Outlook as well as experience with Student Information Systems (like PeopleSoft), Customer Relationship Management tools, and Case Management Systems (Navigate); Customer service training and experience working in a high-traffic environment with diverse populations while effectively managing multiple responsibilities and tasks.
Operation of a State Vehicle No Supervises Employees Yes Required Travel
No
Posting Number CLS_3698P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 03/28/2025 Job Close Date 04/10/2025 Open Until Filled Agency Website https://virginiawestern.edu Contact Name Lindsey Weston Email hrapps@virginiawestern.edu Phone Number 540-857-7305 Special Instructions to Applicants
Selected applicant will be subject to criminal history, driving, and credit background checks. Documents verifying your identity and authorization to work in the United States must be presented upon employment. Sponsorships are not available. Only complete, on-line applications will be accepted. Applicants MUST complete all applicable sections of the application in order for online application materials to receive full consideration during the recruitment process. Sponsorships are not available.
Submission of online application must also include a resume and cover letter. Transcripts and/or an “other” document, such as a letter of reference or additional transcripts, are optional and may be included as part of the online application process. Incomplete on-line applications will not be accepted. Materials submitted via regular e mail attachment, postal mail, fax, or in person in lieu of the online application will not be considered. All documents must be received by 11:59 pm (EST) on the closing date.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/83809
Monday – Thursday 8:30 a.m. to 5:30 p.m.; Friday 8 a.m. to 5 p.m. Occasional evenings and weekends.
Sensitive Position No Job Description
Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.
Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400 enrollments in fast-track workforce and continuing education courses.
Virginia Western is accepting applications for a full-time Enrollment Navigator. The Enrollment Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service allowing prospective students to successfully complete the college onboarding process. Navigators embrace a holistic model of care using the case management approach to new student onboarding. Navigators serve as the primary point of contact for a new student – decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements. The Navigator keeps prospective students engaged from the first point of contact through registration. The Navigator will provide guidance, and direction for prospective and new students and support them from the moment of first inquiry, decreasing the length of time spent from being interested in college to registered for college. This is accomplished by: monitoring prospective student and applicant progress throughout the enrollment process, responding to all questions/inquiries, providing information about Virginia Western Community College career and educational pathways and the enrollment process. The Navigator collaborates with college colleagues to remediate barriers to prospective student enrollment.
Enrollment Navigators are not expected to be content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding.
This role encompasses the management of day-to-day operations within the Enrollment Center lab. Navigators are required to have ongoing professional development throughout the year to stay updated on domicile regulations, English Language Learner processes and other best practices.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Ability to work collaboratively with enrollment services staff, academic advisors, and other partners. Proficiency with Microsoft Office products, typing and web browsers. High comfort with using enrollment management systems, and Customer Relationship Management (CRM) software. Manages Mitek Identity Verification system as part of the application process for new students. Excellent written and verbal communication skills
- Ability to work in a congenial and professional manner with students, faculty, and staff. Understanding of and commitment to open-access community college philosophy. Committed to diversity, equity, inclusion, and student success. Culturally competent with experience working with diverse populations. Ability to multi-task and collaborate effectively as a member of a goal-oriented team.
Additional Considerations
Computer skills and related software training, including Microsoft Word, Publisher, Excel, Access, and Outlook as well as experience with Student Information Systems (like PeopleSoft), Customer Relationship Management tools, and Case Management Systems (Navigate); Customer service training and experience working in a high-traffic environment with diverse populations while effectively managing multiple responsibilities and tasks.
Operation of a State Vehicle No Supervises Employees Yes Required Travel
No
Posting Number CLS_3698P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 03/28/2025 Job Close Date 04/10/2025 Open Until Filled Agency Website https://virginiawestern.edu Contact Name Lindsey Weston Email hrapps@virginiawestern.edu Phone Number 540-857-7305 Special Instructions to Applicants
Selected applicant will be subject to criminal history, driving, and credit background checks. Documents verifying your identity and authorization to work in the United States must be presented upon employment. Sponsorships are not available. Only complete, on-line applications will be accepted. Applicants MUST complete all applicable sections of the application in order for online application materials to receive full consideration during the recruitment process. Sponsorships are not available.
Submission of online application must also include a resume and cover letter. Transcripts and/or an “other” document, such as a letter of reference or additional transcripts, are optional and may be included as part of the online application process. Incomplete on-line applications will not be accepted. Materials submitted via regular e mail attachment, postal mail, fax, or in person in lieu of the online application will not be considered. All documents must be received by 11:59 pm (EST) on the closing date.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/83809
Salary : $32,843 - $46,000
