What are the responsibilities and job description for the Customer Service Representative position at Virginia Tam - Farmers Agency?
Salary : $20.0 - $23.0 per hour
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently
seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to
our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions
our clients may have.
We value cultural sensitivity and seek candidates who can bridge communication gaps between diverse communities. Understanding cultural nuances is crucial for this position, as it involves working closely with clients from various backgrounds. We encourage applications from individuals who are proficient in English along with one of the following languages : Spanish, Chinese or Mandarin.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the
beginning for this position.
Salary Range : $42,000.00 - $85,000.00 per year
Benefits
Annual Base Salary Bonus Commission
Paid Time Off (PTO)
Health, Dental, Life Insurance
Mon-Fri Schedule
Hands on Training
401(k) Retirement Plan
Requirements
Bilingual in English along with one of the following languages : Spanish, Chinese or Mandarin
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
No insurance experience required but must be willing to obtain property and casualty license in 30 days.
Responsibilities
Provide customers with additional information about new products and services.
Process customer policy change requests.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Provide exceptional customer service.
Provides on-going support to insurance clients as needed.
Remote Type : Job Type :
Full-Time
Job Category : Insurance Sales
Job Ad Location :
833 CORPORATE WAY, FREMONT CA
94539
Why Join Us
At our insurance agency, we believe in empowering individuals to reach their maximum potential. We are committed to fostering a
supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing
opportunities for growth, advancement, and professional fulfillment.
Salary : $42,000 - $85,000
