IT Support Coordinator

Job Description

We’re currently searching for an IT Support Coordinator to join our IT team in Blacksburg, VA, to help support the programs and services of Student Affairs.

When was the last time you changed the world? In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.

So, if you are a tech-savvy, customer service-focused individual with an eye for detail and a love of team collaboration, this could be the job for you!

Here's What You Need To Know About This Role

• You’ll be joining the IT department in the Division of Student Affairs and serve as a support member of a technical team that services over 900 computer workstations, printers, laptops, and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources.
• You’ll be handling support requests, delegating tickets to the support team, managing the acquisition of computer hardware and software, coordinating audio-visual setups for various events, and resolving technical issues efficiently.
• You’ll be responsible for maintaining the smooth functioning of technology services across Student Affairs.
• You’ll be expected to act as a key support element within a technical team tasked with servicing an extensive array of over 1200 computer workstations, printers, laptops, and Apple devices. These devices are in use by approximately 1500 users within the department, all of whom rely on access to Student Affairs technology resources.
• You’ll report directly to the Assistant Director of IT for Student Affairs.
• You will also be expected to maintain regular communication with the Assistant Director of IT regarding all tasks and projects, as well as co-manage endpoint security through updates and patching with tools like Kaseya, BigFix, and JAMF.
• You’ll be counted on to be a proactive, knowledgeable, and highly organized professional adept at navigating the challenges of a dynamic higher education setting.
• You’ll be offered a base compensation package between $58,000-$65,000, along with a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!
  
  

Here's What You Need To Know About The University

• THE UNIVERSITY: Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
• THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
• THE TEAM: The IT team is a group that understands they play an important role in protecting the interests and integrity of the university, the students, and its employees. They accomplish this by making safety, security, and defense their number one priority.
  
  

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• A minimum of 5 years of professional experience in IT support.
• A proven professional background in:
  
  

> Exhibiting a deep understanding of computer hardware, software, and networking

principles, along with familiarity with service desk operations.

> Exercising exceptional problem-solving capabilities and the ability to juggle multiple tasks

efficiently.

> Delivering superior customer service.

• Strong communication and interpersonal skills, capable of effectively engaging with a diverse array of individuals.
  
  

Preferred Qualifications

• Previous IT support experience in an educational and/or corporate setting.
• Experience in AV setup and troubleshooting, particularly within conference or educational contexts.
• Proficiency in endpoint management and patching tools, including Kaseya, BigFix, and JAMF.
  
  

Pay Band

5

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

58,000-65,000

Hours per week

40

Review Date

4/18/2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stacey Duncan at staceyd@vt.edu during regular business hours at least 10 business days prior to the event.