What are the responsibilities and job description for the Customer Service Rep position at Virginia Tile?
Description
Come Join Us - A company that is well established, helps promote creativity and growth.
Who we are - We are growing! Virginia Tile Co . is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14 states.
We celebrate a culture of collaboration, innovation, inspiration, and service.
Design That Shapes Living! Check us out : https : / / virginiatile.com
Exciting opportunity to join our team as a full-time Customer Experience Representative in Farmington Hills, MI!
Position Summary :
This position is responsible for providing a variety of services and information regarding products, prices, availability, product uses and technical support for customers.
Essential Functions :
- Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend a product configuration to meet those requirements
- Provide pricing, quotes, product information, literature, samples, and support for customers
- Process orders
- Arrange deliveries
- Process product returns
- Confirm customer information
- Identify and close additional purchases of products and services
- Respond to requests from customers for information
- Engage in technical discussions with customers
- Promote solutions and services
- Resolve customer complaints
- Remain knowledgeable and up-to-date on product changes and developments
- Answer questions about warranties or terms of sale
- Inform customer of deals and promotions
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Work with customer service manager to ensure proper customer service is being delivered
- Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
- Implement suggestions based on customer feedback (e.g. product enhancements, web site improvements)
- Perform other related duties as assigned
Knowledge, Skills and Abilities :
Minimum Qualifications
What's in it for you :
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications. Learn More
