Field Services Administrator

Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”

We are the largest US-owned manufacturer of electric transformers in North America and have been helping to secure the reliability and resilience of our country’s electric grid for more than 50 years. We produce power transformers for any conceivable application – GSU, substations, auto-transformers, grounding transformers, drive duty, rectifier, exciter, voltage regulator, just to name a few.

The company is experiencing steady and sustained growth and serves practically every part of US industry from its 6 state-of-the-art North American facilities. We are actively looking for individuals who want to be part of a high-growth company and who want to share in the pride we have in ensuring American manufacturing continues to flourish. Without reliable power, manufacturing cannot operate. That is where we – and you – come in. Join us.

Job Title: Field Services Administrator

Location: Des Moines, Iowa

Department: Field Services

Reports To: Field Services Manager

Ability to Relocate:

• Des Moines, IA 50947: Relocate before starting work (Required)

Position Summary:

Virginia Transformer is seeking a highly organized and detail-oriented Field Services Administrator to join our team. The Field Services Administrator will be responsible for overseeing the coordination and scheduling of field service teams, managing documentation, and ensuring customer satisfaction through effective communication and support. This position is critical in maintaining efficient operations and high-quality service delivery.

Key Responsibilities:

• Scheduling and Coordination: Coordinate the schedules of field service teams to ensure jobs are completed on time, managing the allocation of resources and personnel to meet project deadlines and customer needs.
• Dispatching: Dispatch field service technicians to customer sites, ensuring the right personnel with the appropriate skills are assigned to address specific technical requirements.
• Customer Communication: Serve as the main point of contact for customers regarding field service activities, providing clear and timely communication about schedules, job status, and expectations.
• Field Technician Support: Provide administrative guidance and support to field technicians during on-site work, addressing any issues that arise and ensuring they have the necessary tools and information.
• Customer Satisfaction: Monitor on-site work to ensure customer satisfaction, addressing any concerns or issues that may arise during or after the job is completed.
• Documentation: Maintain accurate records of service calls, job completion, and technician reports, using company software to track the progress of field services.

Qualifications:

• Education: Associate degree in a technical field or related area is preferred.
• Experience: Prior experience in field service coordination, dispatch, or technical services, ideally within the transformer or electrical industry.

Skills:

• Strong computer skills, particularly in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills to interact with clients, technicians, and management effectively.
• Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to remain calm under pressure and solve problems quickly as they arise on-site or with scheduling.

Interpersonal Skills:

• Ability to work well with a team and collaborate with different departments to ensure smooth operation of field services.
• Commitment to ensuring customer satisfaction and resolving issues diplomatically.

Why Join Us?

At Virginia Transformer, you’ll be part of a team that is dedicated to providing high-quality products and services in the power transformer industry. We offer competitive salaries, opportunities for growth, and the chance to work with leading-edge technology in a dynamic and supportive environment.