What are the responsibilities and job description for the Account Manager Comms & Operations position at Virgo Health?
Account Manager - Communications & Operations
Job Description
About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.
Job Overview
The Account Manager - Communications & Operations will have an overview of the communications needs across multiple brands / client services teams, using their established communications and logistics skills to drive day-to-day account handling and project and financial management, while providing direction, support, and coaching to the more junior members of the communications team.
The Account Manager - Communications & Operations will be expected to expand their industry awareness, communication, and project management skills to identify a global vision for a project or brand based on clients' objectives in an effort to communicate effectively. You should help identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.
Core Responsibilities
Account Management
- Day-to-day management of client projects / client. This role is highly centered in managing all stages of speaker bureau contracting for several client brands, as well as advisor contracting for one-off activities. Prior exposure to speaker bureaus and related contracting processes is highly desired, but not required
- Focus on speaker and field communications across brands and projects for communication consistency
- Focus on speaker contracting across brands and projects for communication consistency
- Prepare communications packets based on project type and execution of initiatives
- Prepare ancillary items for live events and support the QC of data for each item
- Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook, event registration site, etc
- Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions
- Assist in agenda preparation, timelines preparation, and timeline management
- Prepare project / event trackers with HCP names, demographics, and project-specific data fields. Use tracker for creation of recipient lists, import them into a letter / communication template, and QC each new document to ensure it matches the original data
- Track responses in Excel and maintain daily updates to be shared with the team each morning
- Prepare internal communications timeline for routing of communications to editorial and creative teams before scheduled deployment date
- Manage client initiatives calendar for all outgoing communications to ensure no overlap
- Research and booking of venues for client dinners and 1 : 1 faculty meetings as well as tracking of invitees
- Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based on data set
- Provide junior team with clear and accurate project briefs and delegate workload accordingly
- Provide constructive and timely feedback to team
- Highlight any training and development needs of the junior team to line managers
- Regularly update client on progress and any changes to ongoing account activity
- Ensure timely response by team to client inquiries
- Ensure all written communication for team adheres to the Virgo house style format and quality standards
- Accurately input hours worked into timesheets on SAP
Client Activity
Financial Management
Industry Awareness
Experience / Skills Required
Level of Experience
Qualification
Virgo Characteristics
Key Performance Indicators
Salary Range : $70,000-$105,000
Actual compensation offered within the range will depend upon, among other factors : a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Salary : $70,000 - $105,000
