What are the responsibilities and job description for the Administrative Assistant position at Viridien?
Company Overview: At Viridien, we strive to enhance our customers' lives by transforming their outdoor spaces into luxurious extensions of their homes. With the largest selection of in-stock outdoor furniture in the Carolinas and access to thousands of custom order options, we are committed to providing exceptional service and quality products.
Purpose: Administrative Assistants at Viridien provide essential support to ensure efficient day-to-day operations of the store, focusing on exceptional customer service and streamlined administrative tasks. The Administrative Assistant will handle a variety of responsibilities including answering phones, greeting customers, managing merchandise logistics, maintaining showroom appearance, and supporting administrative needs.
Responsibilities:
- Manage phone calls, direct inquiries, and monitor voicemail messages.
- Coordinate merchandise pick-ups, warranty claims, deliveries, and customer communications
- Maintain accuracy of the Lead Sheet and perform weekly cycle counts.
- Assist customers via Live Chat and in-person inquiries.
- Ensure showroom is organized, well-maintained, and properly merchandised.
- Handle administrative tasks including bank deposits, ordering supplies, sending thank you cards, and updating sales aids such as catalogs and price lists.
- Maintain accuracy of closing paperwork and financial reconciliations.
- Manage product transfers and restock cash and carry items
- Assist with store sale preparation, including pricing updates and promotional setups.
- Support Design Consultants during their absence by managing customer backlogs and assisting with tasks assigned by the Store Manager.
Skills/Qualifications:
- Excellent verbal and written communication skills
- Excellent interpersonal skills and customer service orientation.
- Proficiency in CRM software preferred
- Basic understanding of accounting principles and math skills.
- Detail oriented
- Self-motivated
- Possess honesty and integrity
- Computer literate
- Availability to work a variable schedule of at least 40 hours per week, including holidays and weekends as needed required
- Ability to maintain consistent attendance and punctuality
Physical Requirements:
- Ability to assist lifting furniture exceeding 100 lbs and boxes up to 60 lbs.
- Regular walking and standing throughout the workday.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Ability to Commute:
- Charlotte, NC 28269 (Required)
Ability to Relocate:
- Charlotte, NC 28269: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $45,000
