What are the responsibilities and job description for the Field Service Engineer / Technician position at Virtek Vision?

We are growing and we are looking for more superstar talent! If you can think in 3D, understand coordinate systems, have CAD experience, and like fixing things this career may be for you!

Are you the person that your friends and family go to for advice and help when it comes to electronics and technology? We need someone with a strong background in Windows and a mechanical aptitude to install & service laser-based equipment that employs our vision systems. If you need a career that is different everyday this opportunity may be for you! We need someone who can learn quickly to solve problems in a wide range of industries : Aerospace, Steel Fabrication, Concrete Construction, Space, F1, Automotive, and more.

If you love the idea of travel but want to be home for the weekend this opportunity may be for you! We need an energetic recent graduate looking to start a career in a fast-paced environment with a company at the forefront of hi-tech complex manufacturing to travel up to 75% of time within North America. Virtek is always innovating and there is always something new learn. To thrive in this role, you must be independent, love to learn, have the ability to adapt, and have a passion for technology. Your training will never be complete.

When not traveling you will enjoy working from the comfort of your home office, providing remote assistance to our global customer base.

Because of the variety this career offers, and the friendly helpful nature of our tightly knit Service team, opportunities to join the Virtek Service family don't come around very often!

The Company

Virtek Vision is a provider of precision laser-based templating and inspection solutions serving customers in the aerospace, prefabricated construction, transportation, manufacturing and heavy equipment industries. These solutions enable customers to produce their products better, faster, and at a lower cost. Virtek is a leading developer of software and hardware solutions that transform manufacturing.

For more information, please visit VirtekVision.com or Virtek Vision on YouTube

Duties and responsibilities

System Installation and Training

Install and train customers on various Laser & Vision-based projection and inspection systems in variety of environments, applications, and industries.
On-site calibration & commissioning of new hardware & software.
System level troubleshooting.
Deliver multi-day training courses including classroom-based theory & conduct hands-on "at the machine" learning for operators, administrators, & maintenance personnel.
Follow all company quality and safety procedures.
Provide detailed accounts of customer applications and take part in data collection for new product development & bug reporting / resolution.

On-site Service & Troubleshooting

In field diagnostic testing / troubleshooting of electro optic, & electronic components using standard instruments.

Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other 3rd party integrated system components.

Carry out preventative maintenance programs to ensure proper machine performance while keeping required maintenance records.

Provide phone and online support to customers as required.

Remote Support

Provide remote technical support via phone, email, and remote desktop client from your home office.

Do your part to support the global team; occasionally answer after hours support calls on nights or weekends.

Maintain proper reporting and data entry within company CRM / business systems.

Manage and process your own travel expenses.

Product testing.

Qualifications

General

Diploma / Degree in Mechanical, Electrical, Electronics, Photonics (vision) Technology or equivalent program.

Multiple language skills, specifically Spanish or French, an asset, but not required.

Previous experience in a technical service role or a position requiring direct customer contact is an asset.

Demonstrated spatial awareness & the ability to think in 3D.

Self-motivated with the ability to work independently.

Excellent interpersonal, teamwork and communication skills.

Safety conscious.

Computer skills

Demonstrated ability with Windows & Windows based software including MS OFFICE and Google workspace.

Able to interpret NC programming language (G-Code or similar).

Ability to efficiently navigate advanced settings within Windows 10 including N / W troubleshooting & Installing S / W.

Demonstrated knowledge of basic network topography.

Comfortable learning new software.

Experience with CAD design (Solidworks, Autodesk, Creo / NX, CATIA) an asset.

Technical Aptitude

Demonstrated understanding of 3D coordinate systems.

Demonstrated ability to read technical documentation including wiring diagrams.

Demonstrated ability diagnostic tools such as LPM, DMM, Oscilloscope etc.

Demonstrated ability to read technical drawings (electrical and / or dimensioned mechanical drawings).

Experience and / or knowledge of CNC equipment an asset.

Experience working with portable CMMs, Laser Tracker or Theodolite an asset.

Working conditions

Travel requirement of up to 75%, primarily within the USA. Some international travel may be required.

Ability to work at heights ranging from 1.6-15m

Work environments will vary

Willing to work outdoors

Hours outside of standard business hours

Service Territory : AMERICAS

Located within 1 hour of a major airport is required

We are an Equal Opportunity Employer.

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