What are the responsibilities and job description for the PT Access Center Navigator - Gastroenterology position at Virtua Medical Group?
PT Access Center Navigator - Gastroenterology
Apply locations 100% Remote
Time Type : Part time
Posted on : Posted 3 Days Ago
Job Requisition ID : R1050553
About Virtua Health
At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.
In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling.
Location : 100% Remote
Currently Virtua welcomes candidates for 100% remote positions from : AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.
Employment Type : Employee
Employment Classification : Regular
Time Type : Part time
Work Shift : 1st Shift (United States of America)
Total Weekly Hours : 20
Job Summary
Serves as a point of contact for referring physicians, patients, and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals, and utilization of services. Serves as a liaison between referring physicians, patients, specialists, and team members.
Position Responsibilities
- Navigate patients through the continuum of care and improve customer outcomes for optimal transition of care.
- Increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to the callers needs.
- Reduce gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patients.
- Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads.
- Deliver monthly reporting demonstrating outcomes and performance of service.
- Follow-up with patients via telephone and correspondences and collaborate with providers and care team as necessary.
- Maintain confidential records and files / screens telephone calls and resolve routine inquiries / problems.
- Develop a thorough understanding of Virtua services including tests, preps, and procedures for the proper and timely scheduling of all Virtua’s clinical services.
- Understand insurance plans, medical terminology, and financial assistance programs.
- Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.).
- Reconcile department money reports along with refunds, send to accounting department, and process credit cards for appropriate classes while monitoring online credit card transactions.
Required Experience
Required Education
High school degree or equivalent, associate’s degree preferred.
Training / Certification / Licensure
Health care experience including medical terminology and managed care strongly preferred.
About Us
Be Well, Get Well and Stay Well
That's our mission. We’re dedicated to offering the best quality care through our extensive range of services and facilities. Our doctors, clinical practitioners, and administrative staff are a respectful, caring team of professionals committed to providing world-class quality healthcare. We continually work to be your premier choice of health and wellness in South New Jersey.
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