What are the responsibilities and job description for the Supervisor Support Services position at VIRTUA?
Summary:
The Materials and Logistics Supervisor in maintaining efficient workflow, provides leadership and mentoring for assigned work group. Also responsible for decision making / problem solving issues to ensure customer service levels are maintained at all times. Providing outstanding service through effective supply chain materials management logistics, inventory management, and supply channel management to clinical departments. Leads inventory control procedures for optimal accuracy. Maintains high level of accuracy in the General Stores and departmental inventory locations ensuring all material is placed into proper location, correct quantities, material rotation is applied, and items are pulled and delivered to fill customer orders. Ensures cycle count methods are adhered to comply with quality control guidelines. Leads Logistic Services to all departments and distributes medical supplies or equipment to supported customer areas in a timely manner, as applicable. Services to include shipments, receiving, distribution, inventory, and materials management.
Position Responsibilities:
- Communicates on a consistent bases with supply chain leadership, customers and associates to ensure customer and departmental needs/requirements are met. Consistently communicates critical information which may impact service levels.
- Identifies problems and provides solutions to Supply Chain Leadership.
- Ensures quantity and quality of incoming product using applicable equipment (i.e., handheld or personal computer) and computer system/s.
- Leads team to receive, fill, transport and deliver orders to designated areas using applicable systems and equipment (i.e., material handling, handheld and/or personal computer). Addresses discrepancies of shipments and invoices.
- Maintains and optimizes assigned inventories, ensures First In First Out (FIFO) is practiced.
- Maintains the overall cleanliness, safety and security of the receiving, storage facility (i.e., hospital, department, ASC and/or medical office) operations.
- Leads and works with clinical leaders through action and education to achieve product standardization, optimum inventory locations and/or levels and reduction of operating expenses.
- Monitors and audits outdated product checks, documents findings and completes required processes related to obsolete and/or dated/expired products. Including reporting issues to the procurement department and the service center.
- Checks e-mails/voicemail, faxes and phone for supply requests and/or delivery/product issues and either resolves or forwards information to appropriate personnel for resolution.
- Responsible for ensuring that assigned team delivers product and STAT/RUSH orders to various Virtua departments/locations to meet the needs of the supply chain departments and customer.
- Attends meetings as required including daily huddles, product committees etc.
- Participates in annual physical inventories.
- Responsible for timekeeping of designated associates/ areas.
- Responsible for the orientation and training of new employees and others as requested.
- Performs other job-related duties as may be assigned, including covering supply chain associate shortages.
Position Qualifications Required / Experience Required:
Minimum of 2-year prior materials management experience, in a healthcare setting preferred.
Basic knowledge/skills in computer use (data entry, email usage)
Knowledge of inventory and stocking to read and comprehend instructions, short correspondence and memos.
Required Education:
HS degree or equivalent
Training/Certifications/Licensure:
Forklift certification or ability to obtain certification, may be required.
