What are the responsibilities and job description for the E-Commerce Administrative Assistant for a Retail Company in the US (Home Based Full Time) position at Virtual Coworker?
Catalog & Inventory Updates: Ensuring product listings and inventory across multiple marketplaces are updated and maintained with consistent product descriptions, attributes, and variations.
Content & Asset Management: Managing and updating image and video assets for marketplace listings, including A Content for Amazon and Enhanced Brand Content for Walmart.
Order Management: Reviewing daily orders on ShipStation, verifying addresses, restoring orders, and selecting appropriate shipment services in accordance with established guidelines.
Customer Service: Responding to customer inquiries, cancellation requests, and return requests using pre-approved templates in line with company guidelines.
Inventory Replenishment: Assisting with the replenishment of inventory to marketplace fulfillment centers, following provided instructions.
Post-Purchase Order Resolution: Investigating and documenting post-purchase order issues, and submitting claims to shipping carriers as needed.
Dispute Management: Submitting and following up on disputes regarding incorrect charges, fees, or claims as assigned.
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Park, MN
Part Time