What are the responsibilities and job description for the Virtual Enrollment Specialist for a Digital Health Company in the US (Home Based Full Time) position at Virtual Coworker?
Outbound Calling to Patients:
• Conduct proactive outreach to senior citizens to enroll them in our chronic care program.
• Provide detailed information about the benefits and services of our program to potential enrollees.
• Address any questions or concerns patients may have during the call.
Inbound Call Handling:
• Answer incoming calls from patients seeking information about our services.
• Provide support and guidance to patients calling in with inquiries or issues.
• Ensure all inbound calls are handled promptly and professionally.
Data Management:
• Accurately record patient information and call outcomes in our system.
• Maintain and update patient records to ensure data integrity and compliance with privacy regulations.
Follow-Up Communications:
• Conduct follow-up calls to patients who have expressed interest but have not yet enrolled.
• Send follow-up emails or messages to patients as required, providing additional information or reminders.
• Conduct proactive outreach to senior citizens to enroll them in our chronic care program.
• Provide detailed information about the benefits and services of our program to potential enrollees.
• Address any questions or concerns patients may have during the call.
Inbound Call Handling:
• Answer incoming calls from patients seeking information about our services.
• Provide support and guidance to patients calling in with inquiries or issues.
• Ensure all inbound calls are handled promptly and professionally.
Data Management:
• Accurately record patient information and call outcomes in our system.
• Maintain and update patient records to ensure data integrity and compliance with privacy regulations.
Follow-Up Communications:
• Conduct follow-up calls to patients who have expressed interest but have not yet enrolled.
• Send follow-up emails or messages to patients as required, providing additional information or reminders.
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