What are the responsibilities and job description for the KY - Re-Enrollment Advocate @ J.knipper position at Virtual Employee?
About the job KY - Re-Enrollment Advocate @ J.knipper
Work dates are November 1, 2021 through January 31, 2022 POSITION SUMMARY :
The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. This role is a seasonal call center position. Schedules are flexible. Training and work is onsite in our call center. Work hours range from 8am to 8pm, Monday through Friday.
POSITION RESPONSIBILITIES :
- Review and process patients enrollment forms to the Patient Assistance Program (PAP)
- Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
- Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
- Schedule treatments to be sent to the patient or patients healthcare provider
- Support inbound and outbound phone lines for the PAP program
- Communicate daily with patient / authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
- Contact patient / authorized representative to determine supplementary information needed to enroll into the manufacturers PAP program.
- Prioritize workload to ensure patients enrollments are processed within specified timeframe
- Explain the PAP program and services to patients, authorized representatives, healthcare providers and physicians office staff.
- Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.
- Report adverse events / product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
- Execute day-to-day operations specific to the assigned program(s).
- Maintain patient confidentiality at all times.
REQUIRED EDUCATION AND EXPERIENCE :
PREFERRED EDUCATION AND EXPERIENCE :
KNOWLEDGE, SKILLS & ABILITIES :
PHYSICAL REQUIREMENTS :
