What are the responsibilities and job description for the Patient Support Services Representative position at Virtual Employee?
About the job Patient Support Services Representative
EaglePharmacy
Job Description
Title : PatientSupport Services Representative
Reportsto : Patient Support Services Supervisor
Summary :
This is a critical position requiring excellent customer interactionskills. The individual is expected to enhance patient satisfaction with EaglePharmacy programs by responding to incoming phone calls, and placing outgoingcalls to patients and physicians as assigned. Problem-solving skills areessential. Individuals in this position will be the primary point ofcontact for patients calling to enroll in Eagle Pharmacy programs, placingorders / refills, checking on the status of an order, and inquiring about programofferings; often times the single point of contact for our patients.
Essential Duties and Responsibilities
- Answer inbound phone calls in a prompt, courteous, and professional manner ensuring compliance with state and federal regulations.
- Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patients satisfaction.
- Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
- Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
- Compile and maintain reporting requirements as requested by the business.
- Handle difficult people and problems professionally.
- Accurately completing other tasks as assigned by management.
Required Skills
Education :
Experience :
Work Environment / Physical Demands :
This position is in a typical office environment which
requires prolonged sitting in front of a computer. Requires hand-eye
coordination and manual dexterity sufficient to operate standard office
equipment including operation of the standard computer and phone equipment.
May have occasional high stress when dealing with customers / clients.
