What are the responsibilities and job description for the Program Specialist - Wakefield, MA position at Virtual, Inc.?
WANTED: A team player with a can-do attitude, eager to lead clients to success and thrive in a fast-paced environment. The ideal candidate is a passionate learner ready to oversee multiple project activities and accomplish strategic objectives. As a Program Specialist, you'll manage daily client operations, support and execute projects, and recommend improvements for client success.
Preference for local candidates to work out of our Wakefield, MA office 3 days/week.
Here's what you'll do:
- Oversee day-to-day client experience operations, including project support and execution for designated client activities; making recommendations to continually improve upon client success.
- Drive client satisfaction and retention by developing trusted relationships and regularly engaging with client stakeholders, including organization staff, leadership, and members.
- Drive group collaboration (both face to face and conference calls) of assigned client(s), by working directly with client leadership to support working groups, committees, boards of directors to facilitate scheduling, set agendas, draft minutes, drive action items and document procedures.
- Execute the membership process for assigned client(s), including responding to member inquiries, member benefit packages, orientation of new members, renewals, recruitment of new members, creation and execution of processes and reporting.
- Coordinate the delivery of membership programs and benefits in accordance with client strategic plans, and implement client policies, programs and procedures.
- Collaborate with the Virtual marketing team in the development and implementation of communications initiatives, including webinars, presentations, collateral and membership recruitment.
- Work cross-functionally with the events, web and technology teams, as needed, including event support, implementation, adoption and communication of new tools.
As our next Program Specialist, you will bring:
- Bachelor's (B.A./B.S.) degree required
- 3-5 years' experience in project coordination and/or experience in Industry Association or professional agency environment
- High level of creativity and "rolled up sleeves" working style
- Excellent customer service, communication, both verbal and written, and interpersonal skills
- Detail-oriented, with strong, effective organizational, problem solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment
- Must be a self-starter, with the ability to work independently with limited supervision and work well under pressure
- Experience working with multiple cultures across all time zones a plus
- Computer proficiency, specifically with Microsoft Office Suite
- Willingness and ability to travel domestically and internationally as needed, up to 15%.
The target hiring range for this role is $55,000-65000 USD (annually). The starting base salary will be determined based on skills, experience, location, and other job-related factors. In addition, our total rewards package includes a robust medical, dental, and vision insurance plan (free option available for individuals); generous short- and long-term disability, supplemental life insurance, health care and dependent care, Flexible Spending Accounts, 401(k) savings match, paid parental leave, financial planning workshops, pre-paid legal plan, discretionary annual bonus and merit increase, and unlimited paid vacation time.
About Virtual Inc:
Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.
Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.
Salary : $55,000 - $65,000
