What are the responsibilities and job description for the Advisory Consultant - AI Operations Engineer with ITIL position at Virtual Networx?
Job Details
Skills: AI Operations Engineer with ITIL Process Support Specialty
Drug test needed - Yes.
Onsite presence - The resource is needed to go Onsite 1-2 trips per month and rest of the project can be delivered Remotely. There will be planning/coordination before onsite trips.
Onsite address - Jersey City, NJ and/or Charlotte, NC
Client is looking for a technical AI Operations Engineer with ITIL Process Support Specialty. This resource will support the launch of new capabilities, specifically an Auto Recommend and Enhanced Search solution, for a large Financial Services provider. The resource will focus will be on deploying, operating, maintaining, optimizing, and managing the inference services that support this solution.
Scope Details:
- Enterprise Consulting experience with a focus on Data, Machine Learning, and GenAI solutions (15 years preferred)
- Proficiency in designing and delivering solutions that leverage GenAI technologies (e.g., LLMs, Foundation Models)
- Deep familiarity with relevant concepts and models/technologies (e.g., transformer models, prompt engineering, model fine-tuning)
- Experience delivering and scaling complex infrastructural solutions across diverse platforms
- Ability to translate complex processes and business problems into technical solutions
- Strong knowledge of:
- vLLM
- OpenShift AI
- Prometheus
- Grafana
- Aqua
- Automation of deployment and execution of pipelines
- Proficient knowledge of:
- Python and SQL
- Apache Spark, Apache Hadoop, Informatica, and similar data processing tools
- Proven experience with building test procedures and ensuring data pipeline quality, reliability, performance, and scalability
- Proven experience developing a comprehensive set of process document runbooks and plans will be developed to cover key operational procedures and activities, including:
- Operational procedures
- Activities and tasks
- Escalation processes
- Communication plans
- Ability to develop applications that expose and use Restful APIs for data querying and ingestion
- Understanding of the AI tooling ecosystem (e.g., Kubernetes, MLOps, AIOps)
- Strong communication and customer-facing skills
- Ability to work efficiently in collaborative teams using Agile methodologies
- Ability to influence and interact with confidence and credibility at all levels
- General awareness of Dell Technologies products
- Knowledge of industry-wide AI Studios and AI Workbenches
- Experience preparing data for machine learning and Large Language Model ingestion and training
- Experience building and using Information Retrieval frameworks for LLM inferencing
- Working knowledge of Linux, cloud technologies, and Lean and Iterative Deployment Methodologies
- University Degree aligned to Data Engineering and/or Data Science
- Relevant industry certifications (e.g., Databricks Certified Data Engineer, Microsoft Certifications, NVIDIA Certifications)
This AI Operations Engineer with ITIL Process Support Specialty will working within a broader team to ramp up to provide operational support by the target go-live date, March 1st, 2025. The services to be performed include:
- Incident management: Level 3 support for issue identification, diagnosis, escalation, resolution, and coordination with key stakeholders and providers (e.g., NVIDIA, OpenShift).
- Vulnerability management: risk assessment, CVE scanning, patching, and remediation.
- Monitoring and alerting integration and operation.
- Model performance tuning and troubleshooting.
- Container image management and deployment.
- Model deployment: including pipeline development and operation of end-to-end deployment processes.
- Code deployment: including pipeline development and operation of end-to-end deployment processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
