What are the responsibilities and job description for the Computer Systems Analyst II position at Virtual Service Operations?
Description
Are you ready to help use your Computer System Analyst skills to help support the critical needs of our Public Sector community? Do you thrive in a dynamic team, collaborative environment, and possess a passion for developing cutting-edge cloud services? If so, we have an exciting opportunity for you! Come join VSO as a Computer System Analyst II! Let's chat and see if we are a good match!
Primary Responsibilities
- Use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related problems
- Monitoring and some maintenance assistance will be required of Cisco Routers & Switches, Junipers Routers
- Operating unique hardware items is also required
- Candidate will support the network’s operations and day-to-day activities
- Working directly with centers and customers to help resolve real-time network and dataflow problems
- Candidate will be involved in several activities including the testing and implementation of new network services
- Position requires supporting non-standard shifts, weekends and holidays.
- Candidate must be able to pass both a written and practical certification test associated with the operations within 180 days of hire.
- Occasional travel to Greenbelt, Maryland may be required in the first year of employment to support training.
Requirements
Requirements:
- Ability to obtain a Public Trust Clearance
- Work off Shift; this position is for off shift once acclimated to the environment
- Knowledge of IP Addressing and subnet masking
- Excellent writing and oral communications skills
- Hands-on experience with standard industry products eg. Cisco, Juniper, and Ciena
- Effective communicator and able to coordinate network and customer issues with other technical sections
- Ability to multi-task and respond quickly to real-time dataflow issues.
- Ability to work non-standard work hours/shifts
- Pleasant personality
- Knowledge of Network Monitoring tools, eg. NNMi, Specturm, MRTG, CACTI
- Experience in supporting Wide Area Networking connectivity
Preferred Qualifications:
- Current holders of either a CCNA, CCNP or JNCIA
- Knowledge of normal trouble ticket processes
- Knowledge and hands on experience with data analyzers, network probes and other network diagnostic and performance measurement devices
- Experience in performing traceroutes, executing ping test
- Experience in WAN protocols such as SONET and MPLS
- Experience working with Commercial Carrier service providers, eg, AT&T, Verizon
- Knowledgeable of transmission principals including T1, T3, DS-3 &OC-3/48;
- Knowledge of serial interfaces including RS232, V.35 and RS 449 preferred;
- Knowledge of Linux
Salary : $55,000 - $65,000
