What are the responsibilities and job description for the Medical Billing Representative position at Virtual Staffing Solutions?
Description
Virtual Staffing Solutions is seeking a Medical Billing Representative to join our team. The ideal candidate will be responsible for assisting patients with inquiries regarding their medical billing and payments. This role requires excellent communication skills, attention to detail, and the ability to resolve patient concerns efficiently.
Key Responsibilities
- Confer with patients by telephone to answer
inquiries regarding medical billing and payments
- Assists patients in processing payments and
updating account information to ensure that medical
claims will be processed and settled flawlessly
claims will be processed and settled flawlessly
- Obtain details of complaints and disputes and
ensure that this will be escalated to the accounts
management for resolution
management for resolution
- Keep records of customer interactions and
transactions, recording details of inquiries,
complaints, and comments, as well as actions taken
complaints, and comments, as well as actions taken
- Contact customers in order to respond to inquiries or
to notify them of claim investigation results and any
planned adjustments
planned adjustments
Skills, Knowledge & Expertise
- At least 6 months BPO healthcare billing experienceis a must
- Excellent communication skills
- Excellent comprehension skills
- Computer literate, encoding, and word-processing
- Must be keen to details and notation
- Knowledge in insurance plans
- Must be able to read eligibility of benefits, denials
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.