What are the responsibilities and job description for the Military Student Onboarding Manager position at Virtual Veterans Communities?

Military Student Onboarding Manager for the Office of Military and Veterans’ Services

Are you an experienced enrollment or student success coach who wants to help military veterans? This might be the perfect opportunity for you!

Who we Are

Virtual Veterans Communities builds and hosts virtual communities for veterans who are going back to college and upskilling for the civilian workforce.

Mission Statement :

Transforming the educational journeys of military-affiliated students to further their lives of commitment and service.

Who we Need

VVC seeks an experienced individual with a strong admissions background and / or enrollment coach expertise to serve veteran and dependent students at the Office of Military and Veterans’ Services (OMVS) within Fordham University.

Summary of Duties

Provide 1 : 1 coaching to veterans and dependents from the moment they are admitted to the university and throughout their academic lifecycle
Runs orientation events to provide expert onboarding advice, and manages onboarding communications for new students based on a deep understanding of the steps required for students to receive military / veteran benefits and related services
Provide recommendations and advice to help military connected students successfully enter or re-enter an academic environment to include coaching them to a strong start at Fordham University in an effort to drive first term student success and retention
Help students troubleshoot onboarding problems while serving as an advocate and liaison within the university
Manage a growing volume of assigned students to include remaining aware of those with signs of high risk justifying added attention and support
Prioritize, and when needed, escalate students showing signs of high risk to your manager and to appropriate university and pre-vetted applicable resources to support their short and long term success
Collaborate with colleagues to design standard onboarding plans for veteran students, then stand up the systems and curriculum required to support them
Identify and implement ongoing improvements as the military connected student community grows
Identify opportunities for professional development

Requirements

Significant prior experience as an admission advisor, enrollment and / or success coach in a university setting, ideally working with U.S. military veterans

Mission-minded commitment to positive outcomes for veterans and their families

Excellent people skills, ability to collaborate and solve problems

Experience recording and sharing your work with students via a CRM

Prior experience formally mentoring and developing others

A systems thinking orientation, with a desire to build new ones

Ability to work in the U.S.

Proficient skills and working knowledge of cloud-based and computer software systems including word processing, spreadsheets, presentation, and team communication applications

Bachelor’s degree required; Masters degree preferred

Direct connection to the military strongly preferred

Location

Hybrid

Why join VVC?

VVC is a thriving organization, purpose-built to serve veterans and their family members who are going back to school and making a transition to civilian employment

Grab an opportunity to shape veterans’ experiences and to design a system that scales, right from the beginning

Work alongside dedicated, talented team members who want you to succeed

Direct connection to the military strongly preferred

Competitive pay and benefits

Salary

75,000 - $85,000

Other Important Details

VVC is a distributed organization. We have team members as far away as California and New Zealand

While employed by VVC, this position reports directly to the Director of Military & Veteran Higher Education Engagement & Transition at Fordham University

VVC is a proud member of the Department of Defense's Military Spouse Employment Partnership and a participant in the Hiring Our Heroes #DiscoverTheTalent initiative, which supports military spouse employment

VVC is an equal opportunity employer

Salary : $75,000 - $85,000

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Military Student Onboarding Manager

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