What are the responsibilities and job description for the Client Service Manager position at Virtual?
A well known non-profit is dedicated to enhancing client experiences and improving patient care. Our mission is to create a seamless, engaging, and positive experience for every client we interact with. As part of our commitment to excellence, we are seeking a Senior Client Experience Manager to join our dynamic team.
Role Overview : The Client Experience Manager will play a pivotal role in driving our client experience initiatives. This role is responsible for analyzing client feedback, coordinate the creation and distribution of surveys and other feedback mechanisms, developing training programs, managing digital reputation, and overseeing client-facing marketing materials. You will be instrumental in shaping the overall client experience and contributing to our mission of excellence. Looking for medical or heathcare industry experience.
Key Responsibilities :
- Client Experience Insights & Feedback (60%)
Collect and analyze client feedback to identify trends and areas for improvement.
Develop and facilitate training programs aimed at improving onsite client and patient interactions.
Familiarize yourself with our client experience management platform and tools, including SurveyMonkey.
Typical Day :
On-the-Job Training Provided :
Ideal Candidate Traits :
If you are passionate about client experience and eager to drive positive change, we encourage you to apply and join us in making a meaningful impact.
This role is three days in office in Hollywood, and up to 50% travel. If this sounds like you, please send your resume ASAP!
