What are the responsibilities and job description for the Customer Service Rep position at Virtual?
Vaco Phoenix is looking for Customer Service Rep with Manufacturing or Aerospace industry experience. This role sits onsite and pays $20-$23 / hour in the North Phoenix area.
Job Description : Under general supervision, the employee handles all tasks related to customer service and sales in a courteous, empathetic, and professional manner. Uses independent judgment and discretion when interacting with customers.
- Offer customers pricing, delivery, and product information.
- Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales).
- Monitor and address commercial requirements on customers’ portals and forward quality and technical needs to the appropriate department.
- Make and receive phone calls that are non-routine and may require deviation from standard procedures.
- Address customer questions, comments, or complaints while adhering to established guidelines.
- Prepare responses to customers in the required format.
- Serve as a liaison between customers and various departments within the company.
- Maintain records and assist in preparing required reports.
- Act as the company contact for customer returned Airborne / Warranty parts while adhering to established guidelines.
- Provide back-up relief for the company’s receptionist and alternate coverage for job duties when other departmental co-workers are not present.
- Complete tasks promptly.
- Ensure that output generally meets or exceeds expectations.
- Produce work that is accurate and rarely contains errors.
- Conduct oneself in a business-like and respectful manner.
- Adapt productively to changes and perform other essential tasks as assigned.
Skills and Requirements :
Salary : $20 - $23
